Non Despatch Premium Alerts

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Your Name: *

How many times a day should we check the Non Despatch Premium alerts? *

1 point

Twice

Once

If the order was placed online and the expected delivery date is not in the notes box, where else can you check when the customer is expecting their order to be delivered? *

1 point

The Order Confirmation email

Till Transaction Viewer

CMS

If the order was placed in store and the expected delivery date is not in the notes box, where else can you check when the customer is expecting their order to be delivered?
*

1 point

CMS

Till Transaction Viewer

Till Receipt

Why do we need to cancel or return & refund the postage line if an online order has been delayed? *

1 point

So the customer is not charged and an email is sent to advise of the delay

We don't need to cancel or return and refund the postage line.

What is the name of the template you would send if the customer ordered in store and their order is delayed? *

1 point

ORDER TRACKING - your order will be late

ORDER TRACKING - advising cust of premium delay

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