On Rural Transit Day (July 16) and every day throughout the year, I/we pledge to:

1. Understand the unique needs of rural and tribal passengers and plan services to meet those needs.
2. Provide all passengers with helpful, courteous, and respectful customer service.
3. Deliver equal service to all passengers, regardless of age, background, abilities, income, or gender.
4. Coordinate with community organizations to provide transportation to as many destinations as possible.
5. Involve passengers, community stakeholders, and elected officials in service planning.
6. Assure that vehicles and facilities are safe, clean, well-maintained, and comfortable.
7. Invest in training and education that keep staff current, knowledgeable and skilled.
8. Contribute to an organizational culture where staff are motivated and successful.
9. Have a plan for potential emergencies and disasters and communicate that plan to all stakeholders.
10. Keep up-to-date with and invest in new technologies and funding opportunities to continually improve services.