Newmar Customer Survey
Thank you for taking the time to fill out our survey.

Required questions are marked with a red asterisk. If a question does not apply to you, please skip and leave it blank.

Your Name *
Your answer
Company Name *
Your answer
Product availability
Rate our inventory availability compared to your expectations.
Poor
Excellent
Order/Shipment status communication
Rate our performance in keeping you informed about the status of your order.
Poor
Excellent
Phone support experience
Rate our performance in handling your calls promptly and efficiently.
Poor
Excellent
Problem resolution
When issues arise, are they handled in an efficient and timely manner?
Disagree
Agree
Easy to work with
Doing business with Newmar is a pleasant experience.
Disagree
Agree
Assistance provided in product application recommendations
Rate your access to and quality of product application information required.
Poor
Excellent
Quality of technical / installation support after purchase
Rate your experience when seeking after sale product support.
Poor
Excellent
Obtaining product specifications on website or in catalog
Rate your experience when you need to obtain product information.
Difficult
Easy
Your confidence in recommending Newmar products
Low
High
Product reliability/quality
Poor
Excellent
Product repair turnaround time
Poor
Excellent
Response Time
On a scale of 1 (Poor) to 5 (Excellent), rate how well Newmar responds to your inquires in a timely manner.
1
2
3
4
5
By Phone
By E-Mail
Compared to your other supplier/vendors, how does Newmar compare overall?
New product offerings
Is there a product that Newmar currently does not offer that you recommend be added to the product line?
Your answer
Additional product features
Choose an existing Newmar product. What additional features or capabilities would you recommend be added?
Your answer
What could Newmar do to increase your sales of our products?
Your answer
Any other comments, suggestions or improvements we could make on our service, processes or product:
Your answer
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