TUP Customer Satisfaction & Feedback Form
Index No. F-QAA-2.7-CSF-I01-R00-06132018

TUP ultimately aims that every customer like you should be fully satisfied with the quality of service provided by our employees/offices. We are pleased to collect as much information from you so we can further improve our services. Please feel free to answer the following survey questions or items asked on the space provided below.

The following are the specific directions per Section:

1. CUSTOMER SATISFACTION CRITERIA - this section allows you to rate the performance of an employee or office based on certain criteria. Please select the appropriate response based on the situation described. The legend of rating are as follows: 5-Outstanding; 4-Very Satisfactory; 3-Satisfactory; 2-Fair; 1-Poor or Needs Improvement

2. CUSTOMER FEEDBACK - this section aims to collect your feedback wether you would like to file a complaint, commend for an exemplary performance, or suggest/recommend desired actions for improvement.

2.1 FACTUAL NARRATIVE OF COMPLAINT/INCIDENT - this section allows you to elaborate the details of your complaint or an incident by specifying the Who, What, When, Where, Why, and How guide questions. You may attach verified complaint letter and evidentiary documents to quality@tup.edu.ph or feedback@tup.edu.ph. Note that only verified complaint are addressed appropriately. For immediate concerns you may contact 301-3001 local 709.

2.2 COMMENDATIONS/SUGGESTIONS/RECOMMENDATIONS - this section gives you ample space to state what is on your mind wether you would like to commend a great performance of an employee/office or suggest/recommend something for improvement.

Thank you for partnering with TUP. It is a pleasure to have you around and we look forward to serving you better next time.

Email address *
Date *
MM
/
DD
/
YYYY
Your Name *
Your answer
Company/Office *
Your answer
Contact Number *
Your answer
Office Being Rated *
Employee Being Rated *
Your answer
1. CUTOMER SATISFACTION CRITERIA *
Outstanding (5)
Very Satisfactory (4)
Satisfactory (3)
Fair (2)
Poor or Needs Improvement (1)
The employee/office responded to your needs/requirements on time.
The employee/office processed your request with efficiency and accuracy.
The employee/office demonstrated utmost professionalism and respect.
The employee/office has been friendly/courteous all throughout the transaction.
The employee/office effectively satisfied your overall needs/requirements.
2. CUSTOMER FEEDBACK *
2.1 FACTUAL NARRATIVE OF COMPLAINT / INCIDENT *
Your answer
2.2 COMMENDATION / SUGGESTION / RECOMMENDATION *
Your answer
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