Cancellation Policy
We make the sole decision on the morning of the tour regarding sea and weather conditions. If we cancel an outing due to inclement weather or poor sea conditions, we give customers the option to reschedule their trip. If a trip cannot be rescheduled, a full refund will be made.
Booking 15 days prior to your reservation you may cancel and receive a full refund, minus a $25 processing fee.
Bookings 14-7 days prior to your reservation you may reschedule within 30 days, minus a $25 processing fee, but will not receive a refund. If you fail to reschedule within those 30 days, we will not offer a refund.
Book 0-6 days prior to your reservation will not be refunded if cancelled.
We only accept cancellations via email: exumapointtours@gmail.com.