Accessible Transportation Survey
Welcome. I am conducting a capstone project for the Arizona Spinal Cord Injury Association to project potential gaps and inefficiencies in the disability transportation sector. They have been looking to expand their transportation department, but want to gauge whether or not they have the capacity to relieve any potential gaps present. While there have been many attempts at studying disability transportation, none have looked to address intimately the needs of the disability community.

I would like to offer you the opportunity to complete a detailed survey assessing your use of various public transportation options to meet your accessible transportation needs. I am particularly interested in hearing about: scheduling, wait times, customer service, safety, and the overall experience offered to you. I would also love to hear from you about areas of improvement that you think can be beneficial to city and state representatives. The survey, accessed via the internet will offer written sections where you can detail your experiences. Your comments and answers will remain anonymous. Quotes or phrases from these responses will not be attributed to any individuals in the report. You are free to skip questions or commence the survey at any time. Do you have any questions about the goals of this research project before you begin? If you have any questions or concerns please contact me at

What is your gender?
What is your age?
Disability Type
Level of Education
Employment Status
In what part of the valley do you reside?
Do you utilize accessible transportation?
If you answered yes, what is your most used form of transportation?
How many times a week do you access these transportation options?
What times do you most often use accessible transportation?
What is your primary use of these transportation options?
Overall, how would you rate the level of service provided by these options?
Satisfaction with Eligibility Process?
Satisfaction with Cost?
Ease of Reservation Changes?
Choose your top 3 areas of improvement for accessible transportation options.
Please use this space to expand on question above. Provide any details you wish.
Do you feel like your accessible transportation needs are being met?
Do you feel safe accessing transportation?
Do you feel discriminated against when utilizing accessible transportation?
Do employees responsible for transportation treat you with respect?
Do issues with transportation affect your quality of life?
What should be improved in the accessible transportation industry?
Please use this area to offer insight into any particular issues you have with accessible transportation options offered to you.
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