Trauma-informed Verbal De-escalation Training_2020
This training is mandatory for all PEP-V staff, contactors, and interns when they on-board (prior to seeing consumers) and annually thereafter.

Please click on the links below to review the slides, the MBI Safety Protocol Checklist, and the MBI Behavioral Contract and then complete the post test below. You must receive a score of 15/15 in order to pass. You may redo the training and post test if you do not receive a passing score the first time.

Contractors may enter 60 minutes in Credible for payment upon the successful completion of this training.

If you have any questions, feel free to contact Dawn DeBarros, Training Coordinator, at


1. MBI Trauma-informed Verbal De-escalation Slides

2. MBI Safety Protocol Checklist

3. MBI Behavioral Contract

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