Vouchers are non-refundable and valid for bookings made within 36 months of purchase.

Vouchers are not redeemable directly with our member properties. Any booking must be through Welcome Beyond.

Vouchers cannot be redeemed for bookings of the following properties: Mallorca Beach House, Casa Port, or any property that is not a member of Welcome Beyond.

Vouchers can be used multiple times until the value associated with the unique voucher code reaches zero or the voucher expires.

Vouchers are redeemable only against accommodation costs. They may not be redeemed against incidental hotel costs or additional services.

Any outstanding unused credit will be held against the unique voucher code until used or the voucher expires.

Vouchers cannot be exchanged for cash.

After submitting this form, you will receive voucher payment instructions within the next 24 hours.