Mercedes PRO connect** Activation Request Form
Dear Valued Customer,

The Mercedes PRO INDIVIDUAL customer activation is no longer available.

Mercedes PRO for INDIVIDUAL customer use has been replaced with Mercedes me connect, which is now available for INDIVIDUAL Mercedes-Benz Vans** and Freightliner Sprinter** customers and offers even more features than before!

If you have questions on Mercedes me connect, please check with your dealer or visit
For further support you may also reach out to the Customer Assistance Center for Mercedes me customers: or call 1-800-367-6372.

For COMMERCIAL customers, please connect your Mercedes-Benz Van** or Freightliner Sprinter** to Mercedes PRO connect:
We offer a comprehensive connectivity service portfolio to help you manage your business even if your Van(s) do not come equipped with an MBUX touch screen.

Your Mercedes PRO Team

* Mercedes PRO is available for the Contiguous US, Hawaii, and Alaska with the new Sprinter (as of MY 19) and the Metris (as of September 2019 production, MY 20). Contact an authorized Mercedes-Benz or Freightliner Sprinter dealership for more information. Connectivity services are subject to termination or modification and may be available for a limited time only. See terms and conditions for details. Connectivity services require vehicle cellular connectivity and availability of vehicle GPS signal.
** Some services may not be available based on your vehicle specification

Provider Mercedes PRO and Mercedes me connect:
Mercedes-Benz USA, LLC.
One Mercedes-Benz Drive
Sandy Springs, GA 30328


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