Edison High School Help Desk Form
********Please fill this form and turn your device to the main lobby of EHS. **********
If you are filling out a ticket for help with issues that are not Macbook Related please fill out the necessary information regarding your problem in the reported Issue section (Last option)
************When turning in your device make sure you have your Name, Student ID, and Password writing on a piece of paper with your device. ************PLEASE DO NOT TURN IN CHARGER OR CASE/COVER, please hang onto it.**************
Parent's Email Address
Student ID Number
Macbook Serial Number (Located on Bottom of device C1M*********** or if you go into "About this Mac" by clicking on the Apple Logo) Please Type the whole number.
BOE Asset Tag (N/A if it was scratched off)
Reported Issue (Check all that apply)
ERR_Proxy_Connection_Failed/Connected to Wifi but cannot access the internet (Go to Self Service and Run "No Proxy Patch Fix" under admin tools)
Safari or Google Chrome not opening/Denying Access to. (Before submitting a ticket please try the steps in the following link:
Lines on Screen
Headphone Jack is Broken
Missing or Broken Keys
Trackpad not working
Lost or Damaged Beyond Repair
I do not have Internet at my home
My wifi card is not working
Cannot download from Self-Service
I am a new student to the district and need a device
Date/Time Zone needs to be updated
How did the damage occur?
Insurance Policy # (if applicable)
Prefered Time of Repair Consult. (Please do not show up to the School until you receive a confirmation email from the Tech, you will be sent back home if you do.)
Date of Prefered repair consult
A copy of your responses will be emailed to the address you provided.
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