Pop Up Pet Products Return Request Form
Please review the rules & conditions carefully to determine if your item is eligible for a return
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Rules & Conditions
ALL return requests MUST be submitted by email within 30 days from date of purchase to our customer support team at popuppet.customercare@gmail.com, with the subject line “Return Request”. Before sending the email, please take a few moments to fill out this return request form for our records.

If you purchased your Pet Door from eBay, you will need to go back to eBay for all customer service issues, including returns.

ALL returns are subject to a 20% restocking fee.

Customer is responsible for return shipping costs. We do not offer return labels.

Return requests will not be eligible for refunds after 30 days from the date of your purchase. (If your item was purchased as a ‘pre-order’ item, we will extend the return policy to 30 days from date your item was ‘delivered’)

Unfortunately, we do not offer exchanges. If you decide you do not want the item or size you purchased, you will need to follow the ‘return request’ procedure stated above.

If you feel the product you received is defective, please submit an email to our customer support team at popuppet.customercare@gmail.com within 7 days of delivery date of your order, with the subject line “Defective Order”.

Please attach photos in your email of the product showing the defective area along with a brief description of the defect.

Please DO NOT submit defective issues as returns. There is a different process to handle defective orders. Once you send your email, our team will provide instructions.

Packages that are ‘Returned To Sender’ with ‘unsuccessful delivery’ due to address submitted by customer, will be subject to a 20% restocking fee for the refund.

Packages that are ‘Refused’ will be subject to a 20% restocking fee on refunds.
Packages that have been returned due to unsuccessful delivery will not have delivery re-attempted.

***If you return an order without following the above procedure for a ‘return request’, your order may not be eligible for a refund.***
Please confirm that you have read the above information and click "continue". *
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