The Pearl Ice Cream Parlor is a year-round, fun-loving ice cream parlor, confectionery and coffee house in the heart of downtown La Crosse. We make our ice cream and chocolates in small batches on-site and take pride in offering La Crosse a quality product and memorable experience. Much of what makes the experience memorable is our wonderful team! We have been serving the La Crosse area for over 30 years and remain a family-owned and operated small business. We are searching for friendly, reliable, go-getters to serve our customers now, in Spring/Summer 2026 and beyond. Our team is the heart, soul and everyday face of The Pearl and what makes the experience so special for families, locals, tourists, and the community.

Display consistent, best-in-town hospitality:

• Greet and thank every customer with a smile
• Offer customers menu suggestions, answer questions, and make their experience your #1 priority while at work
• Scoop ice cream, make sundaes, splits and shakes in a fast, clean and consistent manner
• Make waffle cones efficiently and consistently
• Maintain composure and continue to work efficiently and effectively during busy times
• Articulate what is special about The Pearl: our homemade product, our nostalgic experience, and our best-in-town team
• Operate the cash register/first-impression zone with impeccable customer service and follow cash handling cleanliness
• Be clean, hygienic and follow the uniform/dress guidelines for each shift

• Be attentive to keep our shop looking clean, organized, and fully stocked

• Continually stock ice cream, waffle cones, candy and packaging as needed
• Wash ice cream buckets, lids and general dishes throughout your shift
• Keep shop clean: inside and out, front and back, including opening and closing cleaning/duties
• Respect health, safety and sanitation guidelines for your safety and that of others

• See yourself as a part of a team, and act like it!

• Be respectful of others by showing up for your scheduled shift, on time
• Understand that your pooled tips are based on your collective work and customer experience, therefore trying your best and treating the first customer of your shift with the same importance as the last
• Have realistic expectations of working-- some weekend availability will be required. We try to accommodate most reasonable request- offs, but will give preference on holidays (4th of July, etc) to those who have not had a holiday off as recently (We are closed Thanksgiving, Christmas, New Year's Day & Easter)
• Ability to learn and grow into new roles, like confectionery training, coffee training, production/packaging training, shift lead, etc.

Have clear communication skills and a professional, friendly attitude

Must love ice cream and appreciate how much we do too

Have consistent transportation

Be available for a minimum of 2 shifts per week (4 or more hours each) 

Willingness to pick up shifts as needed (strongly preferred)

Weekend availability as needed is expected

Ability to lift 30 pounds on a regular basis

Have access to a phone that can text and make calls

Have access to internet for scheduling availability

Have reliable transportation to our downtown La Crosse location

New employee wages begin at $10.50 per hour. After 8 hours of training is completed, floor shifts also have tips added. Tips are based on how busy the shift is, with weekends & summer days being the top earning days. Tips are pooled between all front-of-house staff based on the day worked. Tips generally range from anywhere from $2-$12+ extra per hour, averaging an extra ~$7/hr per hour worked over all open days over the course of the year. Summer tips are highest, with winter tips being the lowest. Once fully trained, raises to Level 1 & 2 Team Member and Shift Lead Level 1 & 2 can be achieved with learning additional tasks like coffee and candy, with raises and bonuses respectively! 

The Pearl offers incremental, merit-based raises & team member discounts on sweet treats, including a free ice cream or coffee each shift, employee discounts at The Pearl and employee discounts at our other family-owned businesses.

The Pearl offers an employer sponsored health, dental, and short term disability plan, when available, for eligible employees

The Pearl offers a simple IRA plan, (employer retirement account matching) for eligible employees.