Client Satisfaction Questionnaire
Umatilla County Human Services is trying to improve the services that clients receive. This means we would like your feedback. Please answer the following questions to the best of your ability. This survey is completely anonymous and will not impact the treatment you receive in any way.
Where do you receive your services? *
There is always someone in the office to greet me when I walk through the door. *
Strongly Disagree
Strongly Agree
My questions are answered in a timely manner. *
Strongly Disagree
Strongly Agree
I feel like I am listened to by my counselor. *
Strongly Disagree
Strongly Agree
My counselor is on time for our appointments. *
Strongly Disagree
Strongly Agree
My groups start on time. *
Strongly Disagree
Strongly Agree
The office looks clean when I arrive. *
Strongly Disagree
Strongly Agree
I know what my goals are in the program. *
Strongly Disagree
Strongly Agree
I know what my expectations are for completing the program. *
Strongly Disagree
Strongly Agree
My Counselor is reliable. *
Strongly Disagree
Strongly Agree
My Counselor communicates with other agencies as I need them to (Probation, DHS, Lifeways, ect.) *
Strongly Disagree
Strongly Agree
I am gaining tools for a successful recovery. *
Strongly Disagree
Strongly Agree
Is this your first time being enrolled in services? *
How long have you been receiving services through Umatilla County? *
Is there anything that you feel is preventing you from being successful in our program?
Your answer
What would you like to see changed in our program?
Your answer
This survey is completely anonymous and will not impact your treatment in any way. If you would like us to contact you to discuss the answers you provided please leave your contact information below. *This is OPTIONAL
Your answer
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