Smart Serve Practice Test #2

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Take the practice test to help prepare you for the Smart Serve certification test.

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1. What is NOT an acceptable form of ID?

1 point

Canadian Armed Forces Identification Card

Canadian Citizenship Card

Credit Card

Ontario Driver's Licence

Clear selection

2. Which of the following statements is true?

1 point

Talking to your guest can help you determine if they are intoxicated

A medical condition may cause a guest to seem intoxicated

Even one drink can affect the way a person behaves

All of the above

Clear selection

3. The Liquor Licence Act outlines:

1 point

The alcohol content for all wine, beer and spirits sold in Ontario

The laws and regulations for selling and serving alcohol in Ontario

The health and safety laws for bars and restaurants in Ontario

How guests must behave in a bar

Clear selection

4. Why is promoting food to guests a good idea?

1 point

Food service attracts customers

Food absorbs alcohol and slows down consumption

Food service results in higher check averages and higher tips

You can provide more choices for the guests

Clear selection

5. The MOST appropriate way to check ID is to:

1 point

Loudly demand the ID. Check it quickly and return it

Have the guest take it out of any casing and look at it in a well-lit area

Ask the guest's friend to confirm that the ID is legal

All of the above

Clear selection

6. What body organ is most responsible for removing alcohol?

1 point

Kidneys

Liver

Lower intestine

Sweat glands

Clear selection

7. Which activity causes the Alcohol and Gaming Commission of Ontario to revoke a licence?

1 point

Carry only one brand of non-alcoholic beverage

Repeatedly serving minors

Failing to list food prices and descriptions in the menu

Ejecting a customer with more force than necessary

Clear selection

8. If a guest does not leave when they are asked, the person can be removed with:

1 point

As much force as is needed

No more force than is necessary

Excessive force

No force

Clear selection

9. Physical health and gender are factors that affect BAC. If the same number of Standard Drinks are consumed, which guest will have the LOWER BAC?

1 point

A young, lean man

An older, unfit man

A petite, young woman

A fit, older woman

Clear selection

10. Which of the following would make you suspect that a guest MIGHT be underage?

1 point

He avoids eye contact with the server

He looks nervous and hesitates when giving his order

He asks the prices of each drink

All of the above

Clear selection

11. What is the legal drinking age in Ontario?

1 point

Clear selection

12. Which of the following can affect how fast a person's BAC rises?

1 point

Age

Gender

Body fat content

All of the above

Clear selection

13. It is illegal for you to serve alcohol to which of the following people?

1 point

Antonio, who has arrived with an underage friend

Daria, who is starting to show signs of intoxication

Isaac, who is only ordering a drink and no food

Luna, who comes in every evening after work

Clear selection

14. What BAC level can lead to a driver's licence suspension under the Highway Traffic Act?

1 point

0.05 and over

0.07 and over

0.08 and over

0.10 and over

Clear selection

15. Who may legally be denied entry to a licensed establishment?

1 point

Underage persons if stated in house policy

Intoxicated persons

Anyone arriving after the bar has reached its legal maximum capacity

All of the above

Clear selection

16. BAC stands for:

1 point

Blood Alcohol Concentration

Beverage Alcohol Concentration

Body Alcohol Consumption

Beverage Average Consumption

Clear selection

17. When a person drinks regularly, a tolerance to alcohol may develop. Tolerance means:

1 point

The ability to consume more alcohol before the BAC level rises

Showing few visible signs of intoxication even with a fairly high BAC

Being able to metabolize alcohol at a faster rate than the average person

All of the above

Clear selection

18. When a guest first arrives, what is the best way to determine if he or she has been drinking?

1 point

Ask for identification

Conduct a chat and check

Count their drinks

Offer alcohol-free drinks

Clear selection

19. Which of the following guests would you MOST likely consider sober?

1 point

Maria is having difficulty counting her change

Adam is unable to sit straight in his chair

Frank is talking about his European vacation in great detail

Ingrid is offering to buy a round of drinks for strangers at the next table

Clear selection

20. Rating the guests means you are monitoring the guest's alcohol consumption. Rating begins:

1 point

After you have served them one drink

After you have served them for one hour

When the guest enters the establishment

At different times, depending on what they are drinking

Clear selection

21. When is it normally illegal to serve alcohol in a licensed establishment?

1 point

11 a.m.

3 a.m.

1 a.m.

10 p.m.

Clear selection

22. If your establishment serves 1 ounce of rye in a drink, how many drinks will a guest have before consuming two standard drinks?

1 point

1 drink

3 drinks

4 drinks

2 drinks

Clear selection

23. Which of the following factors help control the amount of alcohol absorbed into the blood?

1 point

Time between drinks

Non-alcoholic beverages

Food

All of the above

Clear selection

24. True or False: Alcohol is a stimulant?

1 point

True

False

Clear selection

25. Methods that help to prevent an intoxicated guest from driving include:

1 point

Taking a guest's car keys, if possible

Offering alternative transportation

Being firm and showing concern for the guest's safety

Having a policy and procedure that deals with the safety of an intoxicated guest

All of the above

Clear selection

26. Before deciding to stop service or asking a guest to leave, the server should check with:

1 point

The bartender

The manager

Another guest in the person's group

Both the bartender and the manager

Clear selection

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