Some important notes:
How does the COD service work?
This is a COD remittance service where the rider will collect the COD amount from the buyer (recipient) upon delivery. Our riders are trained not to pay the sellers (senders) the COD amount upon pick-up. Instead, GrabExpress will be paying the COD amount (less COD fee of 1% the COD value) to the sellers (senders) through each seller's identified GrabPay wallet account.
When will sellers be paid for their COD booking?
Remittances will be transferred to your GrabPay wallet 1 working day after your COD booking was made. Note that holidays and weekends are not working days. Thus, if you book anytime from Friday-Sunday, please expect your remittance to be transferred by the next working day.
What is the COD value?
The COD value is the value of the item you will be delivering. Take note that for cash deliveries, the COD value should not include the delivery fee. Delivery fee is paid separately from the COD value.
To know more about the GrabExpress COD service and its FAQs, you may visit our blog at grb.to/MBC