State of Customer Retention and Loyalty 2019
Thank you for participating in our Survey. We are doing the study to explore the Customer retention and Loyalty trends towards the Banks in India. We want to hear your feedback so we can prepare the state of current trends of retention and loyalty towards your bank.
Email address *
How satisfied are you with your bank? *
Not very
Very much
What makes you loyal to your bank? *
How satisfied are you with the following? *
1 = Very dissatisfied 5 = Very satisfied
1
2
3
4
5
Knowledge and Skills of the Employees
Behavior of the Employees
Communication emails
Customer Care Department
Technology used by the bank
Experience delivered by the Bank
Loyalty Offers from the Bank
Understanding Your Needs
Products and Services offered by Bank
Consistent Customer Service
What makes you satisfied with your bank? *
1 = Very dissatisfied 5 = Very satisfied
1
2
3
4
5
N/A
Convenient Locations and Working Hours
Excellent Customer Service
Pricing of the Product and Service
Pricing of the Bank
Effortless Process of the Bank
Accuracy of transactions and records
Use of Technology by the bank
Security of the Transactions
Caters to my needs and offers me customized products and services
Row 10
What may be the possible reason to Change you bank? *
1 = Very dissatisfied 5 = Very satisfied
1
2
3
4
5
N/A
Pricing of the bank
Bad Customer Service
Inaccuracy of the Transactions
Wrong Selling of the Products
Behavior of the Bank Employees
Bad Complaint Handling
Use of outdated Technology by the bank
Risk of frauds in the Transactions
Ignoring the needs of customer
How likely you are going to report the bad customer service by the bank on social media?
Not At All
Very Much
How likely you are going to report the Excellent customer service by the bank on social media?
Not At All
Very Much
How effortless is changing the bank?
Not At All
Very Much
How likely you will recommend your bank to your friends?
Not At All
Very Much
Please share an excellent experience you had with your bank in last 1 year?
Your answer
Please share a bad experience you had with your bank in last 1 year?
Your answer
Name (optional) *
Your answer
Phone Number *
Your answer
Category of Bank you operate with? *
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