This form was created to help you diagnose and solve your technical problems with Thymio. According to your answers, it will provide instructions to try and solve the problem, or lead you to a form to register your robot for repair, order a spare part, or contact us to obtain help.
Which statement best describes your problem?
My Thymio does not power on anymore, or it cannot stay on.
My Thymio does not recharge anymore.
My Thymio does not drive straight or a wheel is not functioning properly.
My Thymio does not follow the black track in the investigator mode (cyan).
My Thymio cannot connect to the application.
One or several buttons are not working properly.
The micro USB connector has a bad contact or was torn off.
One of the LEDs is not working anymore.
One of the sensors is not working anymore.
My problem is not listed here.
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