GETCAP Client Satisfaction Survey - Program Year 2021
Program Year 2021
How are we doing?
Greater East Texas Community Action Program (GETCAP) staff is committed to monitoring the products and services we provide as a part of an on- going quality improvement process. We would appreciate your feedback on our performance. All submissions are confidential and will not affect benefits and services received.
Email *
Referral Case Manager:
What County do you live in? *
What was the purpose of your visit/call? *
How did you learn about GETCAP *
What GETCAP services have you utilized as a client? *
Required
If you answered "other" to #4, please provide comment in the box.
Please rank the following aspects of your visit or contact with Greater East Texas Community Action Program. *
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
The office was easy to find, well- marked and convenient
The GETCAP office was clean, tidy and comfortable.
I met with staff at or near the time of my appointment.
I didn't have an appointment, but was served in a timely manner.
Staff were courteous, respectful, friendly.
Staff was sensitive to my situation and needs
My need or reason fro my visit/ call was/ will be taken care of by GETCAP
GETCAP could not meet my need(s) but I was referred to other provider(s)
Staff offered information about other services available
GETCAP helps improve the condition in which low income people live
If you answered disagree or strongly disagree to any question above, please explain why:
Since participating in Greater East Texas Community Action Program, are you and your family: *
Overall, how do you rate the quality of service we provide? *
Unacceptable
Excellent
What level of confidence do you have in GETCAP staff to deliver the services that you require? *
Would you be interested in sharing your story with others? *
If you answered yes to the above, please share below and fill out the contact information following.
Contact Information: Name, Address, Phone Number, Email Address
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