Improving BCHD's COVID-19 Provider Outreach efforts
With support from JHPIEGO, the Baltimore City Health Department (BCHD) launched a campaign through email during the peak of the COVID-19 pandemic this past March with the intent to share pertinent clinical information as well as local resources for Baltimore City providers.
For a refresher, please click the link below to view the most recent BCHD COVID-19 Provider Outreach email:
These campaigns have been released periodically, and BCHD wants to know how useful they have been and ways to improve the outreach efforts.
If you are a provider currently working in Baltimore City, please fill out this brief survey. It should take approximately 5 minutes.
What is your profession?
What practice setting do you work in? Please select all that apply and/or write in a response that was not included.
Inpatient acute care unit (med-surg or ICU stepdown/intermediate care)
Inpatient critical care unit (ICU)
Outpatient primary care
Outpatient specialist/other care
If you answered outpatient to the previous question, are you practicing in an academic or hospital system affiliated center/clinic (For example: University of Maryland, Johns Hopkins, VA, Medstar, etc)?
If you are a member of a professional organization, please select all the professional organizations that you are a member of and/or write in one that is not included:
American Medical Association
American College of Obstetricians and Gynecologists
American Academy of Family Physicians
American Association of Nurse Practitioners
American Academy of Physician Assistants
Are you aware that the Baltimore City Health Department is taking a lead on COVID-19 communication with local providers?
Have you ever read the Baltimore City Health Department COVID-19 Provider Updates emails?
I read every Provider Updates emails I've received
I have read some but not all of the Provider Updates emails I’ve received
I have received Provider Updates emails but I have not read any of them
I have not received any Provider Updates emails
What part of the updates do you find most helpful (if at all)?
COVID-19 Quick Hits
Recently Published Research
Frequently Requested Resources
What has been your experience of information dissemination about COVID-19 to date?
Do you want/need more information regarding COVID-19? Please explain.
Do you believe the Baltimore City Health Department has a role to play in disseminating key information to Baltimore City providers?
If you answered yes to the above question, please briefly explain what that role is.
What sources of information are you already using? Please select all that apply and/or write in a response that was not included.
Centers for Disease Control and Prevention (CDC)
Baltimore City Health Department
Maryland Department of Health
What are some of the barriers to accessing information on COVID-19? Please explain.
What is the ideal frequency to receive the Baltimore City Health Department COVID-19 Provider Updates emails?
Biweekly (every 2 weeks)
Which day of the week is ideal to receive the Baltimore City Health Department COVID-19 Provider Updates emails?
What is the ideal amount of information to receive in the Baltimore City Health Department COVID-19 Provider Updates emails?
A quarter of a page
A half of a page
A full page
More than a full page
How important is it that there is a focus on CLINICAL CARE in the Baltimore City Health Department COVID-19 updates?
Not at all important
Please explain your answer to the previous question.
How important is it that there is a focus on LOCAL RESOURCES in the Baltimore City Health Department COVID-19 updates?
Not at all important
Please explain your answer the previous question.
What is the best way of having information shared with you? Please select all that apply.
Pre-recorded Video or webinar
What local COVID-19 information would make it easier to do your job? Please select all that apply.
How to access patients' COVID-19 test results
Location of testing sites
Hours and availability of testing sites
Who can access testing sites (eligibility, insurance status, symptom status, etc. at testing site)
Updates on novel therapeutics
Latest CDC guidelines
Best practice for Infection Control
I have had moments of feeling particularly overwhelmed by the COVID-19 pandemic.
If you agreed to the previous question, please explain the reasons for feeling overwhelmed by the COVID-19 pandemic by selecting all that apply and/or writing in a response that was not included.
Keeping up with frequent COVID-19 clinical care/management evidence and guidance
General feelings of helplessness related to the COVID-19 pandemic
General feelings of distress related to the COVID-19 pandemic
Lack of support
Not feeling confident that you are able to provide enough expert advice to patients
Having too many patients under your care
Do you feel like you have had sufficient support to help manage the feeling of being overwhelmed due to the COVID-19 pandemic? Please explain.
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