Troubleshooting Website
Having problems logging in or using website. Help us understand why.
Name (first, last)
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Email
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What part of the country are you in *
What device are you using? *
Describe basic problem having
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What type of phone?
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What brand and style of computer (either laptop/desktop)?
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What type of tablet?
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If you are on an Apple device have you updated to Sierra?
Have you updated your OS lately?
What browser(s) are you using?
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What page are you trying to get to? Please provide link.
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Do you have a pop-up blocker enabled?
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Have you tried on multiple devices?
Are you trying to access from Facebook? If you are on a phone and trying to access hikes from Facebook link this will not work due to Facebook restrictions we can't control. Please open browser like Chrome or Safari and go to local hikes. *
Have you cleared your cache? *
Have you restarted your browser (close and re-open from scratch) *
Have you tried turning off you internet box (the actual hub where your internet comes in)? *
Have you tried to wait an hour or two before another attempt?
Have you had the issue for more than 24 hours?
Have others around you had the same problem?
Does the issue impact whether people can go on a hike?
What’s your overall workflow? Can you walk us through what you did.
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