Customer Feedback
We would love to hear your thoughts or feedback on how we can improve your experience!
Overall Satisfaction
Totally Satisfied/Agree
Somewhat Satisified/Agree
No response
Somewhat Dissatisfied/Disagree
Totally Dissatisfied/Disagree
On an overall basis, how satisfied are you with TDJ Australia?
How satisfied are you with the ease of doing business with TDJ Australia?
You would purchase products or services from TDJ Australia again?
You have/would recommend TDJ Australia to other business owners or associates?
Additional Comments
Your answer
Business Practices
Business Practices Satisfaction
Totally Satisfied/Agree
Somewhat Satisified/Agree
No response
Somewhat Dissatisfied/Disagree
Totally Dissatisfied/Disagree
How satisfied are you with the way TDJ AUSTRALIA conduct business?
Once you are connected to the right person, any questions or problems you have are quickly resolved.
The individuals that you interact with at TDJ AUSTRALIA are responsive to your needs.
TDJ AUSTRALIA seems to do everything it can to streamline processes.
Additional Comments
Your answer
Industry Leadership
Industry Leadership Satisfaction
Totally Satisfied
Somewhat Satisified
No response
Somewhat Dissatisfied
Totally Dissatisfied
TDJ Australia is an Industry Leader
The quality of TDJ Australia products is an important reason you buy from us
Consistent product availability is an important reason why you buy from TDJ Australia
Your overall positinve view of TDJ Australia is an important reason why you buy from us.
Additional Comments
Your answer
Range
Range Satisfaction
Totally Satisfied
Somewhat Satisified
No response
Somewhat Dissatisfied
Totally Dissatisfied
How satisfied are you with the breadth of selection in TDJ Australia's Product line?
The variety of products TDJ Australia offers, fully meets your buying needs.
The diversity of TDJ Australia product lines is a major reason you buy from us.
You wish we would expand the number of items in TDJ Australia's product lines.
The scope of TDJ Australia's product line meets your needs.
Additional Comments
Your answer
Product Range
Products Satisfaction
Totally Satisfied
Somewhat Satisified
No response
Somewhat Dissatisfied
Totally Dissatisfied
How satisfied are you with TDJ Australia product packaging?
How satisfied are you with TDJ Australia efforts to communicate the availability of new products?
How satisfied are you with the performance of TDJ Australia products?
How satisfied are you with the quality of TDJ Australia products?
Any issues having to do with quality are promptly corrected.
When I think of product quality, I think of TDJ Australia first.
Additional Comments
Please advise any further products ideas or developments/improvements you recommend.
Your answer
Communication
Communication Satisfaction
Totally Satisfied
Somewhat Satisified
No response
Somewhat Dissatisfied
Totally Dissatisfied
How satisfied are you with TDJ Australia's overall communication efforts?
TDJ Australia's staff have a thorough knowledge of products, services and policies.
Based on recent experience, how satisfied are you with TDJ Australia's telephone support systems?
When you are unable to initially contact someone, you know they will return you call promptly.
TDJ AUSTRALIA staff are pleasant and accommodating whenever you call.
Additional Comments
Your answer
Support
Support Satisfaction
Totally Satisfied
Somewhat Satisified
No response
Somewhat Dissatisfied
Totally Dissatisfied
How satisfied are you with the level of customer support / service we provide?
Overall, TDJ AUSTRALIA staff make you feel as though they have your best interests in mind.
Questions and needs are responded to quickly and efficiently.
TDJ AUSTRALIA's staff are knowledgeable of and responsive to your business needs.
If someone cannot initially answer your question, they find the answer and get back to you promptly.
Additional Comments
Your answer
Sales Representative
Your answer
Rep Satisfaction
Totally Satisfied
Somewhat Satisified
No response
Somewhat Dissatisfied
Totally Dissatisfied
How satisfied are you with the overall performance of your TDJ AUSTRALIA sales representative?
TDJ AUSTRALIA sales representative thoroughly knows and understands TDJ AUSTRALIA products.
TDJ AUSTRALIA sales representative suggests solutions to improve your business.
TDJ AUSTRALIA sales representative visits/makes contact regularly.
TDJ AUSTRALIA sales representative is easy to contact.
You know who your TDJ AUSTRALIA sales representative is.
Additional Comments
Your answer
Billing and Invoicing
Billing Satisfaction
Totally Satisfied
Somewhat Satisified
No response
Somewhat Dissatisfied
Totally Dissatisfied
How satisfied are you with TDJ AUSTRALIA's billing and invoicing?
Invoices you receive from TDJ AUSTRALIA are complete and accurate.
Billing issues are fairly and satisfactorily resolved.
Billing issues are resolved in a timely manner.
When there is an issue with an invoice, TDJ AUSTRALIA staff are accommodating and helpful.
Additional Comments
Your answer
Ordering
Ordering Satisfaction
Totally Satisfied
Somewhat Satisified
No response
Somewhat Dissatisfied
Totally Dissatisfied
How satisfied are you with TDJ AUSTRALIA ordering systems?
The methods by which orders may be placed with TDJ AUSTRALIA are convenient.
TDJ AUSTRALIA makes it easy to determine the status of an order.
Orders placed with TDJ AUSTRALIA are always processed correctly.
TDJ AUSTRALIA is flexible and accommodating when changes need to be made to an order.
Additional Comments
Your answer
Delivery Satisfaction
Totally Satisfied
Somewhat Satisified
No response
Somewhat Dissatisfied
Totally Dissatisfied
How satisfied are you with the delivery of TDJ AUSTRALIA products?
All deliveries arrive when promised.
All deliveries are complete and accurate.
All deliveries arrive in good condition.
How satisfied are you with TDJ AUSTRALIA product delivery lead times?
You are kept fully informed of the status of all deliveries.
Additional Comments
Your answer
Web Satisfaction
Totally Satisfied
Somewhat Satisified
No response
Somewhat Dissatisfied
Totally Dissatisfied
How satisfied are you with the design and functionality of our websites?
The websites are very informative and easy to use.
TDJ AUSTRALIA website is the preferred route by which to place orders.
You routinely use aerpro.com to get information about products.
You prefer to use our website rather than TDJ AUSTRALIA hard copy catalogue to look up products.
Additional Comments
Your answer
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