TrustedRide-Certified Chaperone Training Quiz
Please complete the following questions to receive your TRC certification. You must earn an 80% or higher to pass.
First Name *
Last Name *
Email *
Location *
1) The following are possible things to consider when using a ride-hailing or volunteer driver service: (Check all that are correct) *
5 points
Required
2) Good mental preparation prior to your trips is important. *
5 points
3) What is the best assumption to make when meeting your client for the first time? *
5 points
4) A good definition of customer service is as follows: Putting ourselves in the other person’s shoes and treating them as we would like to be treated ourselves. *
5 points
5) “Putting people first” description. (Choose all that apply) *
5 points
Required
6) The following is an example of “people first” language: "Stella is an epileptic" *
5 points
7) An assistive device, e.g., walker, wheelchair, cane, should be considered an extension of the individual. *
5 points
8) Which of these answers is true? *
5 points
Required
9) It is necessary to maintain a conversation every moment of the trip. *
5 points
10) What would you say is an important aspect of your service? Choose all that apply *
5 points
Required
11) Which of the following may be considered “hidden disabilities”? *
5 points
12) Sight and hearing impairments come in two forms: completely blind and totally deaf *
5 points
If you don't understand what a person says, it is appropriate to ask them to repeat what they said. *
5 points
14) A cognitive disorder may be described as affecting learning, memory, attention span, and problem solving *
5 points
15) Is it wise to treat all bodily fluids encountered as potentially carrying harmful bacteria? *
5 points
16) Items likely to be contained in a “Spill Kit” for cleaning up potentially hazardous bodily fluids include: *
5 points
17) In dealing with persons with a combative attitude, one defusing technique is to validate the person’s feelings. *
5 points
18) De-escalation of most physical, emotional, verbal, or sexual abuse begins with a refusal to tolerate the behavior. *
5 points
19) As a chaperone, you may be in a unique position to assess the living conditions and personal hygiene of your client. *
5 points
20) The most important thing to remember when dealing with a person who has limited physical, cognitive, or emotional abilities is that for the most part people want to live independent lives and if we want to help, we need to ask IF the help is wanted and HOW the help should be administered. *
5 points
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