Single J's Order Issue Form
Thank you for ordering from Single J's. We hope you are having a lot of fun creating new things with your sublimation blanks.
If you have questions about time and temperature for the pieces you ordered, you can find that here:
You can also ask your general sublimation questions in our Facebook Group:
If you have questions or issues with your order, please go through this checklist below before filling out the form.
**If you have items missing from your order, please do the following:
1. Pull up your order email and confirm the quantities that you ordered against what arrived in your package.
2. Look through all of the packagings that came in your box. We don't like to waste anything and will often wrap fragile pieces in bubble wrap, etc.
After going through both of these steps, if your order is missing pieces, fill out the form below. We will look up your order and verify your package using our accountability measures, including video to see if we can locate your missing items.
**If any of your items arrived damaged:
Please take a photo of the shipping box and the item and send it to
Pictures are required for damaged items so we can use them to help improve our packaging, as well as file insurance cases with our carrier.
**If your package has shipped but tracking shows that it is stuck, sign up for text notification through the carrier. Often this helps to move a package along.
** If your package shows delivered but you are not able to find it, contact UPS or USPS (whichever carrier delivered it) and get a GPS print out. Often, reaching out to the carrier will help you find the package. If not, we need the GPS print out to work with the carrier on our end so we can file a claim and work with you to get your order.
Please allow 24 hours for us to look into your message and get back with you. The response will be from
If you hear back in 24 hours, please check your spam filter just in case.
We work hard at Single J's to give you the best experience possible. Thank you for being a valued customer!
Team Single J's
Have you gone through the checklist above to verify your order?
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