Please find below 2 case studies that you'll often deal with your future Customers. As a Customer Success Engineer, you will need to analyse the input shared by your Customers and investigate to find the issue's root cause.
Case Study 1 - “IPsec Tunnel Doesn't Come Up” (estimated time - 15 min)
Case Study 2 - “SAML Error” (estimated time - 15 min)
Case Study 3 - "Authentication issue" (estimated time - 10 min)
Thank you for not performing copy/paste from ChatGPT. Even if you don't find the solution, we want to understand your analysis and ways to look at the problem. Don't hesitate to detail the steps of your thought process.
Good luck and looking forward to reading you!
