To truly elevate customer engagement, businesses need more than just data, they need the ability to act on it with confidence, consistency, and care. That’s where the Octagon Model comes in.

Our model helps you pinpoint where your clienteling efforts can go further. From surfacing relevant insights for staff to delivering seamless, always-on personalisation, this is the foundation for smarter, more human customer interactions.

The Reality Check is a quick, 2–3 minute check-in to highlight where you may have gaps, and where your biggest opportunities lie.

Share your honest responses and we’ll tailor the results to give you actionable insights that reflect your organisation’s unique needs.