Peugeot Parts Direct Feedback

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We’re trying to improve our parts websites and your feedback will help us understand what we can do better.
This survey is completely anonymous and should take less than 2 minutes to complete.

How easy was it to find parts on our website? (5 being the Best)

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How would you rate the website speed and performance? (5 being the Best)

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Were you able to find the part you needed on the website? *

Yes, I found it easily

Yes, but it took some time

No, I had to submit a parts enquiry

No, and I left the website

If you submitted a parts enquiry, how quickly did you receive a response? (Within working hours 9am–5pm Monday–Friday)

Within 1 hour

Within 2-4 hours

Same working day

More than 1 working day

I did not receive a response

I did not submit an enquiry

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How satisfied were you with the response to your enquiry? (5 being the Best)

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Did you end up ordering the part from us?

Yes

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If you did not order the part, why not?

The price was too high

I found the part cheaper elsewhere

Delivery cost was too high

Delivery time was too long

I wasn't confident it was the correct part

I had difficulty navigating the website

I never received a response to my enquiry

I ordered the part elsewhere

I decided I no longer needed the part

Other:

How confident were you that the part listed was the correct part for your vehicle? (5 being Very confident)

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What could we improve about our website or service?

Would you consider using our website again for parts?

Yes

Maybe

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Is there anything else you would like to tell us about your experience?

How likely are you to recommend our website to others?

Would Not Recommend

Highly Recommended

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