Writing Part 4 - Online Task 1
Name *
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Email Address (optional)
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Training group *
The name of the group you train in, or the town where you're training (e.g. Penang 1, Melaka, etc.).
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Last week you received an email from your local council:

Dear Residents,
To improve the telephone network, we will be installing a new telecoms tower on Monday next week. It will take approximately 8 hours to install. For this reason, all telephone services (both mobile and land lines) and all internet services will be disrupted from 8am to 5pm on Monday. We apologise for the inconvenience and hope it will bring a better service.
The Local Council

However, the installation took two days (Monday and Tuesday) and since then, the service has been significantly worse!

Last week you received an email from your local council:

Dear Residents,
To improve the telephone network, we will be installing a new telecoms tower on Monday next week. It will take approximately 8 hours to install. For this reason, all telephone services (both mobile and land lines) and all internet services will be disrupted from 8am to 5pm on Monday. We apologise for the inconvenience and hope it will bring a better service.
The Local Council

However, the installation took two days (Monday and Tuesday) and since then, the service has been significantly worse!

Last week you received an email from your local council:

Dear Residents,
To improve the telephone network, we will be installing a new telecoms tower on Monday next week. It will take approximately 8 hours to install. For this reason, all telephone services (both mobile and land lines) and all internet services will be disrupted from 8am to 5pm on Monday. We apologise for the inconvenience and hope it will bring a better service.
The Local Council

However, the installation took two days (Monday and Tuesday) and since then, the service has been significantly worse!

50 words, 10 minutes. Use friendly, informal English here, but use standard spelling and punctuation. *
Your answer
Also, write an email to the council explaining your feelings about the situation and suggesting possible alternatives. Write 120-150 words. You have 20 minutes. *
Maximum 150 words, 20 minutes. Use formal English here. Remember to open and close your letter appropriately.
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