淇鋒CMI-客戶滿意度問卷調查表 Customer Satisfaction Survey Form  

表單編號:CMI-P-04-F04
版次:A1

親愛的客戶您好:
淇鋒企業股份有限公司為提供客戶更優良的服務品質,懇請您惠予指導與鼓勵,您的寶貴意見將是我們努力的方向與目標。請您撥冗填寫以下滿意度調查表,謝謝!

Dear Customers:

Thank you for your long-term support. Chief Metal Industry Co. Ltd. (CMI) will keep providing excellent service and quality in the future.

Please help us by taking a few questions about your experience so far.
Your feedback will help us make CMI better for you and other customers.

Thank you,
The CMI Team.

*Required

填表公司 Company *
Your answer
填表人 Name *
Your answer
1. 成品品質 Product Quality
本區共有2個問題,目的在於想了解您對於本公司所製造的成品是否如期望值。
*<非常滿意為10分,遞減>

Here are three questions related to “Product Quality” at CMI.
*<Excellent: 10 points →Terrible:1 points>

(a)、請問您對於本公司成品之穩定性是否滿意? How would you rate the “Product Stability” at CMI? *
(b)、請問您對於本公司成品之精密度是否滿意? How would you rate the “Product Precision” at CMI? *
2. 技術服務 Technical Service
本區共有3個問題,目的在於想了解您對於本公司所提供的技術服務是否能解決問題。
*<非常滿意為10分,遞減>

Here are three questions about our “Technical Service” we would like to know.
*<Excellent: 10 points →Terrible:1 points>

(a)、請問您對於本公司人員回覆問題的專業程度? How would you rate the Professionalism of our staffs? *
(b)、請問您對於本公司人員有效提供解決方案的能力? How would you rate your satisfaction on “Problem Solving ability” at CMI? *
(c)、請問您對於本公司人員對於圖面需求的認知? How would you rate the engineering drawing skills at CMI? *
3. 交期 Lead time
本區共有3個問題,目的在於想了解您對於本公司在各階段的安排是否如期。
*<非常滿意為10分,遞減>

Here are three questions of lead time when we received purchasing order until to delivery.
*<Excellent: 10 points →Terrible:1 points>

(a)、請問您對於本公司報價時程是否滿意? How would you rate the “Quotation Schedule” at CMI? *
(b)、請問您對於本公司交期安排是否滿意? How would you rate the “timeliness of deliveries” at CMI? *
(c)、請問您對於本公司出貨包裝是否滿意? How would you rate the “Packing Method” at CMI? *
4. 服務品質 Service Quality
(a)、請問您對於本公司人員服務的品質? How would you rate your satisfaction on “Service quality” at CMI? *
整體評價 Overall Evaluation
*<非常滿意為10分,遞減>
*<Excellent: 10 points →Terrible:1 points>
請問您對本公司整體的服務是否感到滿意? Overall, how would you rate your experience with Chief Metal Industry Co. Ltd.? *
想對淇鋒說的話..... Tell us a little more.....
在此謝謝親愛的客戶填完客戶滿意度調查表,請不吝給予淇鋒更多的指教作為淇鋒的動力!
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