Farlinium CX Maturity Assessment
Please rank your organization from 1 to 5 in the following areas:
1 = Never, 2 = Periodically, 3 = Usually, 4 = Almost Always, 5 = Always
We collect and analyze feedback from a variety of sources, both solicited and unsolicited. *
Never
Always
We have a centralized department that is accountable at the executive level to execute customer experience improvements that align with our culture and strategy. *
Never
Always
The holistic customer experience design is part of our company's formal New Product Development (NPD) inclusive of new products, pricing strategies, or other customer-facing solutions. *
Never
Always
We have a formal process for operationalization, technology build/purchases, budgeting and ROI analysis. *
Never
Always
As part of our customer centric culture, we are held accountable by including CX metrics as part of our formal compensation program. *
Never
Always
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