Customer Satisfaction Survey- 2017-PT
In our continued endeavor to improve our products and services, we solicit your valuable feedback. Kindly rate our performance against each of the following Evaluation Criterion on a scale of Unsatisfactory to Excellent. Please indicate by clicking in the respective box. Your individual feedback will remain strictly confidential. All the analysis and reporting will be done at an aggregate level after combining responses from all the respondents. We assure you that identity of the respondents will not be revealed. Your valuable inputs will immensely help us to be better prepared for the future and serving you well on time .

We also request for your suggestions on any other aspect not mentioned below to improve our service levels and serve you at our best.Request you to kindly submit this filled-up form by 10th Dec,2017


Please rate your satisfaction level with each of the following statements on scale of 1 to 5.
1 = Unsatisfactory
2 = Below Average
3 = Average
4 = Good
5 = Excellent

Customer Name *
Your answer
Company Name *
Your answer
Email ID *
Your answer
Mobile No. *
Your answer
QUALITY
Gates product characteristics / specifications
Unsatisfactory
Excellent
Performance of Gates products
Unsatisfactory
Excellent
Dispatch documents accuracy
Unsatisfactory
Excellent
Packaging of Gates products
Unsatisfactory
Excellent
How long does it take material to reach you, from Chennai unit?
*Specify number of days from Invoice date
Your answer
"Gates provides us value for the price paid" rate this statement as per your view
Strongly Disagree
Strongly Agree
DELIVERY
Rate us on Meeting Monthly Requirements,
Unsatisfactory
Below Average
Average
Good
Excellent
MTO Products (Made to Order)
MTS Products (Made to Stock)
Rate us on Meeting Requirements Week-wise
Unsatisfactory
Excellent
COMPLAINT HANDLING
Do you receive acknowledgement with complaint reference number within three working days?
How long does it take to resolve your complaint?
SERVICES
Experience with Customer Service Department
Unsatisfactory
Excellent
Technical Support for New Business Development
Unsatisfactory
Excellent
Availability and Usefulness of Catalogs
Unsatisfactory
Excellent
Are you getting enough sales leads from Gates team?
Unsatisfactory
Excellent
How do you rate Gates Team support for converting business opportunities?
Unsatisfactory
Excellent
How would you rate Gates support in transitioning to GST from July'17 ?
Unsatisfactory
Excellent
GATES PERFORMANCE
How do you rate the overall performance of Gates?
Unsatisfactory
Excellent
How do you rate the following on quality and services? *
Unsatisfactory
Below Average
Average
Good
Excellent
Gates
Contitec
Bando
Opti Belts
Megadiene
MBL
Carlysle
Would you recommend Gates as a brand to others?
What are the top three things Gates should do to further improve customer satisfaction?
Your answer
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