MIETrak Pro - Support Survey
MIE Solutions UK Ltd
What is your company name?
Where did you hear about MIE Solutions and our software solutions (such as MIETrak Pro)?
Why did you choose MIETrak Pro as your Production Control Software?
Do you use our support services (either our Support Portal or Telephone Help Desk?
I use the Support Portal
I use the Telephone Help Desk
I use both
I use neither
How long ago did you last use our support services (either our Support Portal or Telephone Help Desk)?
1 - 3 months ago
3 - 6 months ago
6+ months ago
I have never used either of the above
If you do not use our support services, please could you let us know why?
If you use our Support Portal, how would you rate the support provided here?
Have you ever used the guides / tutorials available on our Support Portal?
Did not know they were available
How do you think we can improve the support given on our Support Portal?
If you use our Telephone Help Desk, how would you rate the support provided here?
How do you think we can improve the support given via our Telephone Help Desk?
Is there anything further we could provide for you to aid you in your use of MIETrak Pro / other MIE Solutions UK Ltd provided software?
Do you have any further comments?
Would you be happy for us to use your feedback to improve our services?
Thank you for taking the time to complete this survey.
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