Things come up! Thanks for keeping us posted.
**PLEASE CANCEL YOUR CONFIRMED BOOKING DIRECTLY WITH THE CLIENT IN ADDITION TO FILLING OUT THIS FORM.**
We suggest calling the family first and then texting to ensure they get your message, their phone number is in your booking confirmation email. Here’s an example of what to say - you are welcome to use this exact statement:
“Hi, this is [your name] from Helpr. I sincerely apologize, something unexpected has come up and I’m unable to babysit on [date]. I have notified Helpr and they'll be in touch during business hours. You can cancel directly in the Helpr app and because I notified the Helpr team, you won't be charged a cancellation fee. You can request a new booking through the Helpr app - bookings can be placed with 3 hours' notice.You can reach Helpr Customer Support by email at hello@helpr-app.com with any questions and they'll get back to you during business hours. Thank you so much.”
