Town of Kent Resident Communication Survey 2026
The Town of Kent is working on becoming a Sustainable CT town. Sustainable CT is a
voluntary certification program recognizing thriving and resilient Connecticut municipalities.

One of our action steps is ensuring that all residents can access information the town provides about municipal operations, services, and events.

The Kent Sustainability Team has designed the short survey below to help assess town communications. Your feedback will help us strengthen communications and deepen engagement with our community. Please fill this out before September 30.
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Current Communication Channels
1) The Town of Kent currently communicates with residents in the following ways - which have you used? (Please check all that apply.)
 *
Required
2) What additional channels do you use to get information about Town of Kent business? *
Required
3) Which of these communication channels is your preferred way to receive information on municipal topics? (Scroll to the right to see all columns. Please check all that apply.)
Municipal services and regulatory requirements (e.g., transfer station permits, dog licensure, tax assessment and billing)
Kent's Parks and Recreation Department
Services and events for older residents (65+)
Municipal meetings and decisions (e.g., Board of Selectmen, Planning and Zoning Commission, public hearings and votes, Board of Finance, municipal elections)
Town-sponsored public events (e.g., America 250, holiday activities)
Town of Kent Website(townofkentct.gov)
First Selectman's monthly eNews
Town of Kent Facebook page
Town of Kent website-generated email notices
Flyers posted at public spaces in Kent
Marquee-style road signs/sandwich boards
Parks and Recreation eNews
Senior Center eNews/printed newsletter
Social Services/Senior Center Facebook page
None
Emergency Communications
The Town of Kent is working to improve its communication channels in the event of emergencies. One of the initiatives is to implement Everbridge. 
4) Which of these communication channels is (or would be, if available) your preferred way to receive information about emergencies and urgent alerts impacting Kent (e.g., severe weather events, road closures)? (Please check all that apply.) *
Required
Your opinions
5) Are there additional areas of Town business that you believe should be communicated to residents? Please explain what and why: 
6) Has there been a time when you, or someone you know, were unable to access necessary information about Town of Kent business or happenings? If so, please explain:
7) What is your level of satisfaction with the Town of Kent's current communication with residents? *
Dissatisfied
Satisfied
8)  In what ways do you participate in providing feedback to Kent's municipal leadership?
Town of Kent website
www.townofkentct.gov
9) How often do you visit the Town of Kent website? *
10) Please share some description of your use of the Town of Kent website: What page do you regularly visit? What features do you find most helpful? What additional features would you like to have available?
11) How easy is it to navigate the current Town of Kent website to find the information you need? *
Demographics
12) What is your age? *
13) What type of resident do you consider yourself? *
14) If you have additional thoughts about Town communications with residents, please share them here:
15)  Thank you for completing our survey!  If you would like to learn the results of what we found and did in response to our Communications Assessment, please list your name and email or mailing address below.
To Sign Up for Communications
To sign up to receive information, click these links:
First Selectman's eNews: Click here
Parks & Recreation eNews: Click here
Senior Center eNews: Click here
Town of Kent Municipal Notices: Click here
Town of Kent Facebook (follow): Click here
The Kent, CT Community Facebook group: Click here to join
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