Personal Emergency Contact Service Subscription

Dalight Connections Ltd Personal Emergency Contact Service is available to everyone living in the United Kingdom.  

You may refer yourself or someone else to this service. To refer someone, we will require information about you and the person you are referring. 

Please use this form to sign up or contact us on 020 3780 5009, or by sending us an email at info@dalightconnections.com

When you have completed and submitted this form please proceed to our website page to purchase your choice of  Personal Emergency Contact Service Subscription Price Plans in order to complete your subscription.

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Email *
ABOUT THE PERSON BEING REFERRED:

Full Name
 *
Preferred Name (what they prefer to be called): *
Address:  *
Telephone (landline / mobile): *
Email: *
Topics / Interests / Hobbies (If you are referring yourself, please list as many as you can): *
ABOUT YOU:

Full Name:
 *
Address:
 *
Telephone (landline / mobile): *
Email: *
Please tick to confirm the referred person has consented to this service and has agreed for us to contact them.  *
Required
What is your relationship to the person you are referring: *
If you are making the referral as part of your job, who do you work for? *
What service do you provide to this person? *
How did you hear about us?: *

Dalight Connections Ltd is committed to protecting your privacy and takes its responsibilities and obligations seriously in compliance with data protection law. The personal data we collect will be processed under the lawful basis of our contract with you, and in the vital interests of the client, and in accordance with our Privacy Policy.
Please read our Privacy Policy and Terms and Conditions.

Please tick to agree to our Privacy Policy and Terms and Conditions.

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Required

Monthly Personal Emergency Contact Service Subscription (for UK funders Only)

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Required

Annual Personal Emergency Contact Service Subscription (for Non-UK funders and UK Funders)

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Required

Please Provide up to TWO Contact Persons (see responsibility below)

Full Name and Phone Number 

Please Provide a Contact Persons (Your ECP may call them to ascertain your wellbeing if you miss check-ins consecutively)

Full Name and Phone Number 

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Required

INFORMATION

By subscribing to our Personal Emergency Contact Service with Dalight Connections, you agree to the following:

- Dalight Connections Ltd is not an emergency or medical service

- Dalight Connections Ltd is not a substitute or replacement for medical, legal or professional help, advise and services​

- Dalight Connections Ltd is a befriending service, an introductory agency and event organiser.

- We will be contacting the referred person to confirm they want our Personal Emergency Contact Service  . We will schedule suitable times and get their consent to keep their personal information. Please be advised that once we have reached the customer their service with us is confidential and we will not be sharing their information with you without their consent


-  Your emergency contact person will provide support and information during a crisis, but they don't have legal or decision-making authority.

Your ECP will:
- Always be On Call for emergencies
- Contact you at least once a month for a friendly chat and update.
- Provide medical information such as medical histories, allergies, medications, and chronic conditions to assist medical professionals
- Act as liaison between you and your family/next of kin, employer and anyone else you would like us to communicate with
- Coordinate and arrange travel, escort and companionship care
- Offer comfort and reassurance during a challenging time


- ECP contact information is only to be used for emergency purpose. The misuse of said contact outside of it's intended purpose will not be tolerated. Dalight Connections may chose to terminate contract and no refunds will be issued.

- We will call the customer on the agreed days and at the agreed time. On the occasion when changes are necessary, we will provide the customer with as much notice as possible

- To build relationships we will endeavour that regular staff members work with each customer.

- You will answer every scheduled call with the grace of two follow-up calls (15 minutes apart)

- Wellbeing Call Duration: Up to 10mins.

- You will inform us if you will be outside the United Kingdom on your scheduled call days

- Keep all contact information with us accurate and up-to-date

- The named persons will be contacted and they will arrange an in-person visit should the customer miss their scheduled call and the two follow-up calls (15 minutes apart) or their response during their call give us concern. Should we be unable to reach your contact persons or they are unable to make contact with you in person (all within four hours of the initial call), we will escalate to the police. The police will be the ultimate escalation and we will have no more liability beyond that notification

- If you do not have a contact person, you must speak to us on your scheduled call days. We will escalate to the police immediately should you miss your scheduled call and the two follow-up calls (15 minutes apart). The police will be the ultimate escalation and we will have no more liability beyond that notification

- Either party can end the Welfare Call service subscriptions at any time via email. Email us at info@dalightconnections.com to cancel your subscription. You will need to provide a minimum of 20 calendar days’ notice before your next Direct Debit date to prevent further Direct Debit payment collection.

- We review our Welfare Call service with the customer every six months. You may request a review if you would like to make a change to the service received

- The funder or customer should email us at info@dalightconnections.com if you have any problems or complaints. We also welcome compliments, please email us those too.

- We process the personal data of customers and funders in compliance with data protection laws and per our privacy policy. Please see our Privacy Policy and our broader Terms and Conditions on our website www.dalightconnections.com

- All our prices are reviewed from time to time and at least once per calendar year. Changes in pricing and modes of payment are at our sole discretion. We will notify you via email at least a month in advance.

- Breaks in the provision of service for less than a month will continue to be charged at the usual monthly rate. 

- Funders and customers will be notified should funding be withdrawn or subscription be cancelled

- To update funder information, please cancel the old subscription on our website then repurchase as desired. Send us an email to keep your account and information updated.  

Please do not hesitate to contact us on 020 3780 5009, or by sending us an email at info@dalightconnections.com should you need more information or have any queries. 

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Required
A copy of your responses will be emailed to the address you provided.
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