Voice and Chatbot Self Assessment
Feeling unsure about the need for professional training for your new Voice / Chatbot project?
If you're responsible for the next wave of digital transformation, take our Voice and Chatbot self assessment and see how you score in our 5-point readiness chart.
This quiz has been put together with 15+ years experience in launching voice and chatbots across all industry sectors.
Once completed, we'll send you a tailored report with tips on how to educate, empower and embed conversational AI in your organisation.
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Sample: Voice / Chatbot Capability Chart
I have a clear idea of the business drivers underpinning this initiative.
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Strongly Disgree
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Strongly Agree
I have clearly defined KPIs or OKRs which map Voice / Chatbot automation to business outcomes.
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Strongly Disgree
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Strongly Agree
We have a documented process for identifying, trialing, launching, and maintaining new use cases/features, for our department, and for other departments.
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Strongly Disgree
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Strongly Agree
I understand the key friction points of our Customer's experience with us.
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Strongly Disgree
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Strongly Agree
I know which channels our customers prefer to engage my organisation with.
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Strongly Disgree
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Strongly Agree
I have a clear roadmap on which features and channels are prioritised to deliver business benefits ASAP.
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Strongly Disgree
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Strongly Agree
I understand the entire Voice / Chatbot lifecycle. I know how to launch a successful product and scale for growth.
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Strongly Disgree
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Strongly Agree
I understand the required resource mix for my team to deliver successfully based on our use cases, technology and organisation capabilities.
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Strongly Disgree
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Strongly Agree
My conversational designers have over 5 year's experience in Voice / Chatbots, or have launched 5+ production chatbots. They understand the best practices of customer research, persona design, conversational design, analytics, and aren't afraid to get their hands dirty with analytics.
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Strongly Disgree
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Strongly Agree
People: My developers have 2+ years experience in Voice / Chatbot development. They are versed at generating the analytics I need to demonstrate ROI, and integrating with our APIs for data.
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Strongly Disgree
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Strongly Agree
My change champions have experience with digital transformation and managing the disruption with AI projects. They are well versed in diffusing any concerns when it comes to job loss, re-skilling and turning challengers into champions.
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Strongly Disgree
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Strongly Agree
My marketers understand the value proposition for customers and capabilities of Voice / Chatbot. They are proficient at attracting a growing number of customers to the new product.
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Strongly Disgree
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Strongly Agree
I am confident we know of / have selected the best technology for our needs. (Voice/Chatbot design, build, management, channel integration, analytics)
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Strongly Disgree
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Strongly Agree
Based on my feature roadmap, team capabilities, and API access requirements, I know the right tool to build our conversational experiences (flow).
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Strongly Disgree
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Strongly Agree
Where our Voice / Chatbot product will provide general information (aka. "FAQ" or "QnA"), I have the right tools to create, approve, review and publish content.
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Strongly Disgree
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Strongly Agree
I have a general understanding of how NLP/NLU works and the process involved to improve performance. I can select the right tool for our required level of conversational complexity.
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Strongly Disgree
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Strongly Agree
I know what analytics need to be generated to demonstrate achievement of our KPIs. I know which tool/technology integration can deliver this outcome.
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Strongly Disgree
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Strongly Agree
My chosen technology stack for Voice / Chatbots meet our organisation's security, privacy, existing technology requirements.
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Strongly Disgree
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Strongly Agree
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