Financial Aid Survey
This survey is being conducted to enable us to get a better idea of student concerns and questions regarding the services of the Office of Financial Aid. Participation is voluntary and all responses will be anonymous. Please respond to the following questions regarding your experiences with the Office of Financial Aid only, which is responsible for processing your aid application and making your financial aid award.
Please indicate below the types of financial assistance you are receiving. (mark all that apply) *
Did you receive any printed or web based information about financial aid programs, policies, and application procedures? *
Please assign a grade to the usefulness of this information to you and/or your family. *
During the past year, how many times have you or a family member telephoned the financial aid office? *
Please indicate the reasons for your call(s). (mark all that apply)
Have you had any difficulty getting through to the right person when you called the financial aid office?
If you left a message for someone was your call returned in a prompt manner (within 24 hours)?
During the past year, how many times have you visited the financial aid office on a walk-in basis?
On average, how many minutes have you had to wait before you were helped?
Please indicate all reasons for your visit(s). (mark all that apply)
Did you receive helpful answers to your questions?
How would you rate your overall satisfaction with how your financial aid needs were met? *
If you did not rate "Excellent", with listing specific areas, in what way did you feel your financial aid needs were not met?
What is your current grade level? *
Are you a transfer student? *
What is your enrollment status? *
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