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Console User Questionnaire
Surgery Connect is looking to change the design of its consoles to reflect the needs of users based on their role. Please answer the following questions on how you interact with the consoles in order to assist us in incorporating your needs into these new designs.
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Email
*
Your email
Surgery
*
Your answer
Role
*
Manager
Admin
Clinician
Required
User Console - How often do you...
*
Never
Sometimes
Every day
Don't know about this
View the list of calls in and out of the surgery?
Look at the key daily statistics for calls (i.e. taken, missed, queued)?
Listen to call recordings from previous calls?
Look at the availability status of colleagues (i.e available, Do Not Disturb)
Never
Sometimes
Every day
Don't know about this
View the list of calls in and out of the surgery?
Look at the key daily statistics for calls (i.e. taken, missed, queued)?
Listen to call recordings from previous calls?
Look at the availability status of colleagues (i.e available, Do Not Disturb)
Softphone - How often do you...
*
Never
Sometimes
Every day
Don't know about this
Make or receive audio calls on the softphone?
Make or receive video calls on the softphone?
Never
Sometimes
Every day
Don't know about this
Make or receive audio calls on the softphone?
Make or receive video calls on the softphone?
Patient record - How often do you...
*
Never
Sometimes
Every day
Don't know about this
Make calls from the patient record using the keyboard or mouse?
Interact with inbound patient call popups?
Send an SMS from the patient record?
Never
Sometimes
Every day
Don't know about this
Make calls from the patient record using the keyboard or mouse?
Interact with inbound patient call popups?
Send an SMS from the patient record?
Central Directory - How often do you...
*
Never
Sometimes
Every day
Don't know about this
Search the central directory for an external contact?
Add external contacts to the central directory?
Never
Sometimes
Every day
Don't know about this
Search the central directory for an external contact?
Add external contacts to the central directory?
Users & Groups - How often do you...
*
Never
Sometimes
Every day
Don't know about his
Create, view, edit or delete users on the system?
View or modify short dial numbers?
View details of existing groups and their membership?
Create, view, edit or delete the details of existing groups?
Never
Sometimes
Every day
Don't know about his
Create, view, edit or delete users on the system?
View or modify short dial numbers?
View details of existing groups and their membership?
Create, view, edit or delete the details of existing groups?
Service Delivery Console - How often do you...
*
Never
Sometimes
Every day
Don't know about this
Create or modify calendars (including adding training sessions to the calendar)?
Create, view or edit call flows (the sequence of events that happens when a number is called)?
View, edit or create new audio prompts?
Never
Sometimes
Every day
Don't know about this
Create or modify calendars (including adding training sessions to the calendar)?
Create, view or edit call flows (the sequence of events that happens when a number is called)?
View, edit or create new audio prompts?
What is the one thing you want that Surgery Connect does not currently do?
*
Your answer
Do you have any impairments (e.g. sight or hearing) that makes it a challenge using Surgery Connect?
*
Yes
No
If you answered yes to the impairment question above, please provide details
*
Your answer
Send me a copy of my responses.
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