Client Feedback Questionnaire
Thank you for taking the time to complete our online survey, there are only five questions and it should not take you more than five mins to complete.

At Golden Marzipan, client feedback is critical in facilitating our continual improvement.

Your opinion will assist us in understanding how we can improve our existing services, what are the gaps and how we can continue to add value to all our clients’ projects and improve our client service..

Again, we thank you for taking the time to complete our Client Feedback Survey
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Email *
Your name and role *
Name of the organisation *
Q1 For each of the following statements about Golden Marzipan, please rate us. (Please tick one) *
Strongly disagree
Strongly Agree
You are thorough in your approach to your work
You keep to agreed deadlines
You listen well to what we have to say
You relate well to our people
You keep us sufficiently informed on progress
You notify us promptly of changes in scope and seek our approval
You involve us at major points in the engagement
You have a good understanding of our association
You make us feel we are important to you
You are easy to do business with
You deal with problems in our relationship openly and quickly
You have been helpful to us beyond the specifics of the project.
You have made our people more effective at what they do
Overall I would rate your service very highly
Q2 From your experience with our performance, would you engage or refer Golden Marzipan for future projects? *
Q3. Please could you suggest any areas where you would like to see us improve and why? *
Q4.In your opinion, what were the key reasons Golden Marzipan was selected to support your project(s)? *
Q5.If applicable, please provide us with a quote we could share with future clients considering working with Golden Marzipan .
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