ACC Namibia Customer Satisfaction Survey 2019
ANTI-CORRUPTION COMMISSION
This small questionnaire is a continuation of our sustained effort to improve the delivery of our services so that we continue to be your preferred Agency in the fight against corruption in Namibia. We wish to reassure you that this is an effort for self-improvement by us and it will help us to serve you better.
Be assured that all answers provided from the questionnaire will be kept strictly confidential.

The survey should take no longer than 5 minutes.

a) Which of the following categories describe you? *
21-35
36-50
51-65
66+
1. Age
*
Male
Female
2. Gender
*
Employed
Unemployed
Student
Other
3. Employment Status
b) Please mark whether you are familiar with the following: *
Yes
Not Sure
Not at all
4.I understand the mandate of ACC
5. I am well informed of ACC overall responsibility.
6. I am well informed about the services that ACC provides?
7. Have you contacted ACC for any service since its establishment?
8. If yes, did our service meet your expectations?
9.Is our current way of service delivery satisfactory?
10.Do you think all Namibian citizens have equal access to the services we offer?
11. Do you think the commission is accessible to members of the public in all regions?
c) Please rate ACC on a scale of 1 – 5, 1 = ‘’Poor’’; 2 = ‘’Below Average’’; 3= ‘’Average’’; 4= ‘’Above Average’’ and 5 = ‘’Excellent’’ (Tick) *
1
2
3
4
5
12.Rate the services that the ACC offers.
13.Rate our availability to render our services.
14.Rate our ability to render our services.
15.Rate ACC visibility in all parts of the country.
d) Please give us your opinion on the following subjects: 16.Would you recommend ACC to someone else? *
Required
17. What would be your reasons not to recommend / recommend ACC?
Your answer
18. Any further suggestions or comments with regard to the services we offer?
Your answer
19. Any additional feedback or any other suggestions for improving our services? *
Your answer
20. Have you noticed any changes in ACC services in the past 5 years? If yes, what are the changes? *
Your answer
We would like to thank you for your time and kindly ask you to submit this questionnaire on or before 22 April 2019.
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