Help Desk / ITC Customer Survey Form
Please take a minute to let us know how we are doing and how we can make your experience better. Reply to the following 5 questions and submit your responses via this online survey.
Select your school or work location
Work Order Number
If you completed a work order for this assistance, enter the number. If email, phone call, or other please indicate as well.
Your answer
Name of the Division assisting with your issue.
Name of the Help Desk or ITC representative assisting you.
1. How satisfied are you with the courtesy of the representative?
Use this scale for the questions below (1 Dissatisfied / 2 Somewhat Satisfied / 3 Satisfied / 4 Very Satisfied)
Dissatisfied
Very Satisfied
2. How satisfied are you with the technical skills/knowledge of the representative?
Dissatisfied
Very Satisfied
3. How satisfied are you with the timeliness of the service provided?
Dissatisfied
Very Satisfied
4. How satisfied are you with the quality of the service provided?
Dissatisfied
Very Satisfied
5. How satisfied are you with the overall service experience?
Dissatisfied
Very Satisfied
Any comment or suggestion you might wish to add...
Your answer
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