Responsible Beverage Server Training Final Exam

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Responsible Beverage Server Training Final Exam - Potawatomi Hotel & Casino

Please complete all 30 questions, View score, and Submit another response if 80% or 48 points is not achieved, which is required. All learners must achieve 80% for a certificate of completion to be issued.

First Name (Will be used on the Certificate of Completion.): *

Last Name (Will be used on the Certificate of Completion.): *

Position Title & Area: *

E-mail Address (Will be used to send a copy of the Certificate of Completion. Also, a copy will be shared with Potawatomi Hotel & Casino.): *

In section 125.085 Proof of age, the definition regarding official identification card means which of the following? *

2 points

Official IDs issued by municipalities

U.S. certified countries as listed

A valid operator’s license that contains the photograph of the holder

Valid University of Wisconsin IDs

The demeanor of a customer becoming more aggressive over time could be a possible sign of intoxication. *

2 points

True

False

Penalties if you and your store sell tobacco or nicotine products to minors could include which of the following? *

2 points

Up to $500 in fines for breaking the law

Retailers face a suspension of license for up to 30 days

First two options listed above

None of the above

Which statement is true regarding Tobacco? *

2 points

Has serious health consequences and kills 1,300 people every day

Is not addictive to young people

Has no health risks to young people

Is considered acceptable in moderation

The State Administrative Code requires which of the following actions regarding empty liquor bottles? *

2 points

Scratch, deface, or mutilate the label so that it can't be used again

If you recycle, empty liquor bottles must be stored in containers marked "For Recycling Only"

Recycling must be removed from the premises within ten days

All of the above

Which statement is true regarding invoices for all purchases of liquor and beer (including cigarettes and tobacco products) on the licensed premises? *

2 points

Invoices must be kept for 2 years from the date of the invoice

Invoices may be destroyed once they are paid

Invoices must be retained until next identical purchase

Invoices need only be kept for one quarter

Which of the following is NOT a sign of intoxication? *

2 points

Tone gets increasingly louder

Speech becomes slurred and harder to understand

Difficulty with simple actions

A keen sense of judgement

Which of the following is considered one standard drink? *

2 points

12 oz. of beer

6 oz. glass of wine

2 oz. shot of Distilled Spirits

8 oz. can of beer

At .08% blood alcohol concentration, which of the following statements is true for most individuals? *

2 points

Short-term memory loss

Impaired perception

Harder to detect danger

All of the above are true

Which statement is true for any underage person who intentionally carries an official ID card not legally issued to him or her? *

2 points

For a first violation, a forfeiture of $300 - $1,250

Participation in an official alcohol support program

If relevant, suspension from post-secondary school

Possible imprisonment not more than 30 days

Which statement is true regarding valid driver's licenses issued since 2015? *

2 points

Photos are full color for both formats

Contain most advanced security available today

Date of birth printed in red

Wisconsin printed at the top of both formats

All Wisconsin DOT-issued driver's licenses and ID cards in circulation today have which of the following in common? *

2 points

Vertical format for persons under 21 years of age

Photos are black and white

Turns 21 on date printed in bold black letters

Valid until 2023

Which statement regarding questioning the carrier as to some basic information on their ID or DL is correct? *

2 points

Do not assume they will answer all questions correctly

Allow for errors due to nervousness

Refuse service if they don’t answer to your satisfaction

Have them sign the Identification Register if incorrect answers are given

Which statement is true regarding an underage person accompanied by a parent, guardian, or spouse of legal drinking age? *

2 points

May be sold or served alcohol beverages in any licensed premises, but this is not permitted at Anduzzis.

May not be sold or served alcohol beverages under any circumstances

Cannot be denied alcohol service by the licensee

Can only be served nonalcoholic beverages

A licensed operator can easily determine if a customer is intoxicated or impaired because all individuals exhibit the same signs. *

2 points

True

False

An individual’s blood alcohol concentration can be impacted by which of the following factors? *

2 points

The number of drinks consumed

The speed at which drinks are consumed

The weight of the individual

All of the above

Blood alcohol concentration (BAC) refers to which of the following? *

2 points

The percent of alcohol in a single drink

The amount of alcohol in a liter of intoxicant

The percent of alcohol in a person's bloodstream

None of the above

Blood alcohol concentration is set at 0.0% for those individuals under which specific age? *

2 points

The process of approaching a customer who is causing an issue includes which of the following. *

2 points

Always Introduce yourself, including your role and why you are talking to them

You are never in the business of escalating the situation

Provide two choices, a positive and a negative

All of the above

As a licensed operator in the State of Wisconsin, it is illegal to do which of the following? *

2 points

Require an individual show more than one form of ID

Refuse to serve an individual

Provide alcohol to an intoxicated individual

All of the above are illegal

Federal law prohibits the sale of all tobacco products to anyone under the age of _____. *

2 points

Nationwide, age-restricted tobacco products include which of the following? *

2 points

Cigarettes & cigars

Chewing tobacco & loose tobacco

Ecigarettes & e-liquid

All of the above

All

Potawatomi Hotel & Casino

employees must request documentation of proof of age from all customers. *

2 points

True

False

It is illegal for a driver 21 years of age or older to operate a motor vehicle with a Blood Alcohol Concentration (BAC) of 0.08 or greater. *

2 points

True

False

Which of the following authorizes the retail sale of liquor by the drink for consumption on the licensed premises and (if allowed by local ordinance) in the original sealed container for off-premises consumption? *

2 points

"Class A” Liquor License

“Class C” Wine License

“Class B” Liquor License

“Class D” Liquor License

Which of the following is an acceptable internal business operation that can take place on the premises after closing? *

2 points

Last call service to present customers only

Cleaning, counting cash, and repairs

Private parties previously arranged

All of the above

No person who holds a license or permit and no employee of such a person is civilly liable for which of the following? *

2 points

Forcibly removing an intoxicated customer

Retaining a document presented as proof of age for a reasonable length of time

Serving alcohol beyond stated closing hours

Providing alcohol to a minor with a altered or fake ID

A licensed operator should NEVER undertake which stated action when dealing with an intoxicated customer? *

2 points

Contact the police depending on the situation

Attempt to de-escalate the situation with the individual

Come out from behind the bar or retail counter and confront

Use respectful tone and approach

Which statement is factual regarding being able to de-escalate a situation with an intoxicated customer? *

2 points

De-escalation techniques refer only to the intoxicated customer

It is critical to de-escalate yourself first

Only use de-escalation techniques with non-intoxicated customers

De-escalation techniques are ineffective according to the expert

Individuals who serve and sell alcohol have responsibility to: *

2 points

Refuse service to a minor

Refuse service to an intoxicated customer

Protect the community

All of the above

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