Client Services Engineer
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Are you a college graduate with a technology degree with a few years of customer service experience?

Are you interested in living in beautiful Livermore and working with one of the industry’s top Cloud based business partners? Do you get excited about working with top Cloud applications such as Google Apps and Office 365 while creating great customer relationships? Are you ready to work with cutting edge technology, have fun, and be a key part of building something big? If so, let's talk.

Who are we?

We at Business Intelligence 101 ( are Cloud evangelists! Our mission is to help Bay Area software and services companies navigate the world of Cloud computing. Currently we have eight full time, exceptional team oriented employees who are core to our ability to support over 400 customers worldwide.

What is our Mission?

We help companies move from current on premise/legacy infrastructures to highly scalable and collaborative Cloud solutions such as Google Apps and Microsoft Office 365.

What will you be doing?

As a member of this team, you will focus on working with businesses to address the technical and cultural challenges of moving into the Cloud. This is a challenging multi-faceted role that includes:

Technical Support & Implementation: become an expert in knocking down technical obstacles
Project manager: set expectations and keep customers on track towards scheduled go-live date
Sales support: be go-to technical expert, create customer confidence to help sales team win the deal

You will be working with customers directly so you should be a polished presenter with an interest in web technologies and a commitment to providing companies with the best possible solution and experience.

What will be your key responsibilities?

Implementing Cloud applications, supporting system for new customers and provide training
Responding promptly and thoroughly to support inquiries received via email and telephone
Maintaining high levels of customer satisfaction by providing fast and accurate responses
Independently resolving technical/customer support issues and escalating cases when necessary
Analyzing the configuration of existing customers to recommend and upsell additional products
Documenting and managing customer interactions via NetSuite CRM case management system

What skills will you need to be successful?

Experience working with Google Apps and/or MS Exchange/Office365 would be helpful.

You will also need the following business skills:
Strong organizational skills, attention to details, and time management skills
Demonstrative interest in technology and Cloud computing
Prior customer service or client-facing experience
Excellent communication skills both verbally and in writing
Friendly, patient, professional email and phone etiquette
Motivated, self-starter with an excellent work ethic
Excellent analytic, problem solving, and follow-through skills

Most importantly! Enjoy working in an environment where you can wear many hats, and make a daily impact on our customers and our team!

Do we have any educational requirement?
Yes, a BA/BS in computer science, engineering or related technical degree is a hard requirement and reflects a strong willingness to be a learner.

Hours and Compensations:
M-F 6am-3PM
Bases Salary+Bonus, 401K, Profit Sharing, Health Insurance, PTO

Please complete application below.

Your answer
Email address
Your answer
Have you ever worked as a project manager or in customer support or some form or customer service or client-facing experience?
If yes, please describe. (Please do not paste resume.)
Your answer
How familiar are you with the following applications?
Please select your level of experiences or awareness of the following applications. Don't worry if you do not recognize these applications, we are just looking to get an understanding of what you know.
I do not know
I am familiar
I have used
I have implemented
I am an expert
Google Apps
MS Office 365
MS Exchange
Active Directory
How many software implementations have you acted as project manager while acting as a vendor?
Enter the number of projects below. Please do not include experience here while you were in a user or customer role.
Please list other applications you have worked with.
Your answer
What is the highest education level you have achieved?
What type of major did you graduate from College with?
Where do you currently reside?
Please select the location that best describes your current place of residence.
Are you available to start immediately?
If not, please provide us with your available start date.
What else should we know about you that makes you a great addition to Business Intelligence 101? (Please do not paste resume)
Have you climbed Everest? Cured Cancer? Maybe you won a Poker tournament? We are not a pack of Aardvarks! Show us your stuff!
Your answer
Are you willing to relocate to Livermore, CA?
We are Lifestyle oriented company. We believe balancing life and work leads to greater long term fulfillment. Bi101 is located in the beautiful wine country of Livermore which is outside of the hustle of Silicon Valley. Our location allows our staff to work where they live, minimize their commute, and maximize their personal time.
What are your hourly salary requirements for this full-time position?
This is an hourly entry level position that pays an hourly base salary from $20-$30 DOE. In addition, we offer Kaiser Health Insurance, PTO, 401K plan, and profit sharing. Additional Bonuses are available based on goal achievement.
Your answer
Do you wish to be considered for the Client Services Engineer position at Bi101?
If so, please send your resume and cover letter to In doing so, please explain any other skills and experiences you may have that are relevant.
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