Are you a college graduate with a technology degree with a few years of customer service experience?
Are you interested in living in beautiful Livermore and working with one of the industry’s top Cloud based business partners? Do you get excited about working with top Cloud applications such as Google Apps and Office 365 while creating great customer relationships? Are you ready to work with cutting edge technology, have fun, and be a key part of building something big? If so, let's talk.
Who are we?
We at Business Intelligence 101 (www.bi101.com) are Cloud evangelists! Our mission is to help Bay Area software and services companies navigate the world of Cloud computing. Currently we have eight full time, exceptional team oriented employees who are core to our ability to support over 400 customers worldwide.
What is our Mission?
We help companies move from current on premise/legacy infrastructures to highly scalable and collaborative Cloud solutions such as Google Apps and Microsoft Office 365.
What will you be doing? As a member of this team, you will focus on working with businesses to address the technical and cultural challenges of moving into the Cloud. This is a challenging multi-faceted role that includes: Technical Support & Implementation: become an expert in knocking down technical obstacles Project manager: set expectations and keep customers on track towards scheduled go-live date Sales support: be go-to technical expert, create customer confidence to help sales team win the deal You will be working with customers directly so you should be a polished presenter with an interest in web technologies and a commitment to providing companies with the best possible solution and experience.
What will be your key responsibilities? Implementing Cloud applications, supporting system for new customers and provide training Responding promptly and thoroughly to support inquiries received via email and telephone Maintaining high levels of customer satisfaction by providing fast and accurate responses Independently resolving technical/customer support issues and escalating cases when necessary Analyzing the configuration of existing customers to recommend and upsell additional products Documenting and managing customer interactions via NetSuite CRM case management system
What skills will you need to be successful? Experience working with Google Apps and/or MS Exchange/Office365 would be helpful.
You will also need the following business skills: Strong organizational skills, attention to details, and time management skills Demonstrative interest in technology and Cloud computing Prior customer service or client-facing experience Excellent communication skills both verbally and in writing Friendly, patient, professional email and phone etiquette Motivated, self-starter with an excellent work ethic Excellent analytic, problem solving, and follow-through skills Most importantly! Enjoy working in an environment where you can wear many hats, and make a daily impact on our customers and our team! Do we have any educational requirement?Yes, a BA/BS in computer science, engineering or related technical degree is a hard requirement and reflects a strong willingness to be a learner.
Hours and Compensations:M-F 6am-3PMBases Salary+Bonus, 401K, Profit Sharing, Health Insurance, PTO
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