LUCKY COMMUNITIES- Resident Experience Feedback

Dear Resident,

Thank you for being a valued member of our community. Your satisfaction is important to us, and we strive to continually improve our services. Please take a few moments to complete this survey to help us better understand your experience and gather feedback.

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Mobile Home Park *
Lot #
Name
1. How satisfied are you with the available payment options for rent?
Dissatisfied
Very Satisfied
Clear selection
2. How satisfied are you with the efficiency of payment processing?
Dissatisfied
Very Satisfied
Clear selection
3. Are there any issues you have encountered while making payments that you would like to address?
4.  How satisfied are you with the response time for maintenance requests?
Dissatisfied
Very Dissatisfied
Clear selection
5.  Have your maintenance issues been resolved to your satisfaction? Please share your thoughts with your experience.
6. How satisfied are you with the responsiveness of the staff in answering your queries?
Dissatisfied
Very Satisfied
Clear selection
7. Are there any specific areas where you feel we could improve in addressing resident queries?
8.  Rate your satisfaction with the handling of phone calls by our team.
Dissatisfied
Very Satsified
Clear selection
9.  Rate your satisfaction with the handling of text messages and emails by our team.
Dissatisfied
Very Satisfied
Clear selection
10.  Do you feel that your communications through these channels are adequately addressed and resolved? Any suggestion you would like to share?
11.  Have you utilized the tenant online portal (https://lucky.twa.rentmanager.com) or the rmResident app for processing payments, submitting service requests or inquiries?
Clear selection
12.  If yes, please rate your satisfaction with the usability and functionality of the online portal or app.
Dissatisfied
Very Satisfied
Clear selection
13.  Overall, how would you rate the level of customer service provided by our team?
Clear selection

14. Do you have any suggestions for improving our customer service?

15. Rate your satisfaction with the communication between management and residents regarding important updates or changes.
Dissatisfied
Very Satisfied
Clear selection
16. Are there any areas where you feel communication could be enhanced?  Any suggestion you would like to share?
17. How satisfied are you with the Resident Concierge's communication, professionalism, problem resolution, knowledge, and overall performance in enhancing community life?
Clear selection
18. Please use this space to provide any additional comments, suggestions, or feedback you may have regarding your experience living in our community.
Thank you for taking the time to complete this survey!
Your input is extremely helpful in helping us improve our services and enhance your living experience. If you have any further concerns or questions, please don't hesitate to contact us directly at admin@luckycommunities.com or 504-445-6500 and press 1 to speak to customer service or 504-226-5884 for text message.
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