Client Satisfaction Survey
Client support is the main touch point between MUSCCO and its SACCOs. Making sure that the SACCOs are having an optimal experience with our officers is most important for your happiness and overall satisfaction with our products and services. We strive to provide excellent client support to you in appreciation of your loyalty and trust towards MUSCCO.
Organizational visibility and social media presence is another key engagement strategy that bridges the gap between the union as an organization and you, the SACCOs we serve. In this information age, online platforms such as our websites and social media pages’ help bring MUSCCO closer to you by providing easy access to information and support toward customer queries.
MUSCCO SERVICE COMPETENCE
a. How satisfied are you with the way MUSCCO handles your inquiries?
Clear selection
b. To what extent was your issue handled professionally?
Clear selection
c. Were your solutions provided or delivered in a timely manner?
Clear selection
d. How do MUSCCO’s services compare to other financial institutions
Clear selection
WEBSITE AND SOCIAL MEDIA PRESENCE
a. How often do you visit MUSCCO’s website?
Clear selection
b. Do you find the website easy to navigate?
Clear selection
c. How useful was the information you found on the website?
Clear selection
d. Does the website include all the information you need?
Clear selection
MUSCCO SERVICES
a. Are you satisfied with the quality of services MUSCCO provides?
Clear selection
b. How well do the services meet your expectations?
Clear selection
c. Are you happy with the current number of services MUSCCO offers?
Clear selection
c. (i) If not, what additional services could MUSCCO offer to enhance SACCO Development?
d. How likely are you to recommend MUSCCO’s services to another financial cooperative?
Clear selection
MUSCCO PRODUCTS
a. Are MUSCCO’s products delivered to you in a timely manner?
Clear selection
b. Are you following us on social media? If so, which platforms do you follow us on?
Clear selection
c. Would you consider subscribing to our monthly E-newsletter?
Clear selection
d. Would you be willing to submit success stories from your SACCO to be featured in the monthly E-newsletter?
Clear selection
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