Client Satisfaction Survey
Client support is the main touch point between MUSCCO and its SACCOs. Making sure that the SACCOs are having an optimal experience with our officers is most important for your happiness and overall satisfaction with our products and services. We strive to provide excellent client support to you in appreciation of your loyalty and trust towards MUSCCO.
Organizational visibility and social media presence is another key engagement strategy that bridges the gap between the union as an organization and you, the SACCOs we serve. In this information age, online platforms such as our websites and social media pages’ help bring MUSCCO closer to you by providing easy access to information and support toward customer queries.
MUSCCO SERVICE COMPETENCE
a. How satisfied are you with the way MUSCCO handles your inquiries?
b. To what extent was your issue handled professionally?
c. Were your solutions provided or delivered in a timely manner?
d. How do MUSCCO’s services compare to other financial institutions
WEBSITE AND SOCIAL MEDIA PRESENCE
a. How often do you visit MUSCCO’s website?
b. Do you find the website easy to navigate?
c. How useful was the information you found on the website?
d. Does the website include all the information you need?
More Information should be added
Yes it does
No it does not
a. Are you satisfied with the quality of services MUSCCO provides?
b. How well do the services meet your expectations?
Expectations Not met
c. Are you happy with the current number of services MUSCCO offers?
c. (i) If not, what additional services could MUSCCO offer to enhance SACCO Development?
d. How likely are you to recommend MUSCCO’s services to another financial cooperative?
a. Are MUSCCO’s products delivered to you in a timely manner?
b. Are you following us on social media? If so, which platforms do you follow us on?
c. Would you consider subscribing to our monthly E-newsletter?
d. Would you be willing to submit success stories from your SACCO to be featured in the monthly E-newsletter?
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