StARS Complaints Form
This form can be completed by a StARS student or client, a community member, a StARS staff member, or a member of another service provider.

StARS encourages feedback and/or complaints about our services and the conduct of our staff. You are NOT required to include your name or contact information when providing feedback or making complaints; however, please note that our ability to address anonymous feedback and/or complaints may be limited.

StARS will acknowledge receipt of your complaint within 7 days after its submission. We will endeavor to process the complaint within 28 days; however, in some cases, we may require more time. If we require more time, we will inform you. If you have questions or concerns after you have submitted a complaint, please contact StARS at 25759451 or complaints@stars-egypt.org.

1. Name of Person Making the Complaint
Complaints may be filed anonymously; however, StARS may be unable to follow-up with anonymous individuals
Your answer
2. Phone Number
Please provide a phone number where StARS can reach you for follow-up
Your answer
3. UNHCR Number
Your answer
4. Email
Please provide an email where StARS can reach you for follow-up
Your answer
5. Preferred Language
6. What services is the complaint about? *
Please select the service to which your complaint applies. You may select more than one program.
Required
7. What is the nature of the complaint?
Please select the nature of your complaint. You may select more than one.
8. Describe the complaint: *
Please provide a brief description about the complaint.
Your answer
9. Staff Member Completing the Form (if applicable):
To be completed if a staff member completes the form based on a complaint received by a community member.
Your answer
Submit
Never submit passwords through Google Forms.
This form was created inside of St. Andrew's Refugee Services. Report Abuse - Terms of Service - Additional Terms