School of Information (Master's and Certificate Programs -- Library and Information Science, Archives and Records, Informatics) Student Services Help Form
This form is for use by Graduate and Certificate students at the SJSU School of Information: MLIS, MARA, MS in Informatics, Teacher Librarian Credential, Certificates and iSchool Open Classes students. Use this form to request administrative help from our Student Services staff.

¿Necesita ayuda en español? Utilice el formulario de ayuda en español

 *BSISDA students may make an advising appointment through Spartan Connect.

*For iSchool tech support questions use the iSchool Tech Support Form: http://bit.ly/techresponse

*For help with focused, academic planning questions, MLIS students should email one of the iSchool Faculty Advisors, organized by career pathway: https://ischoolapps.sjsu.edu/advising/pathway.php

If your question pertains to: Billing, your Financial Aid award, or a tech support MySJSU registration problem, please note that the SJSU Bursar, SJSU Financial Aid and the SJSU Registrar all have LIVE CHAT hours posted on their websites.

For undergraduates outside of School of Information, please contact your major's academic department/ college or undergraduate advising https://www.sjsu.edu/uasc/ 

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If an Admitted / Continuing / Former student, enter SJSU Student ID #:
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Include as many details as possible. If you need to send a screenshot (for example, a screenshot of your MySJSU registration error message), please send it to: ischool@sjsu.edu with your name and student ID in the subject line.
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