School of Information (Master's and Certificate Programs -- Library and Information Science, Archives and Records, Informatics) Student Services Help Form
This form is for use by Graduate and Certificate students at the SJSU School of Information: MLIS, MARA, MS in Informatics, Teacher Librarian Credential, Certificates and iSchool Open Classes students. Use this form to request administrative help from our Student Services staff.
*For iSchool tech support questions use the iSchool Tech Support Form:
*For help with focused, academic planning questions, MLIS students should email one of the iSchool Faculty Advisors, organized by career pathway:
Please note that the SJSU Bursar, SJSU Financial Aid and the SJSU Registrar all have LIVE CHAT hours posted on their websites.
For undergraduates, please contact your academic department for advising or the SJSU AARS office for help with undergraduate petitions.
If an Admitted / Continuing / Former student, enter SJSU Student ID #:
(SJSU Official) First and Last Name:
Review your entry carefully. We cannot respond if the email address is entered incorrectly.
Indicate your status:
Prospective School of Information Master's or Certificate Student
Admitted / Continuing School of Information Graduate Student, regular session
Admitted / Continuing School of Information Graduate Student, special session
Former School of Information Student Returning
Admitted / Continuing / Former Students - Indicate your School of Information program (If none of these apply, please contact your SJSU department/program office directly for advising):
Teacher Librarian Credential / TL Credential & MLIS
Advanced Certificate in Strategic Management of Digital Assets & Services
Include as many details as possible. If you need to send a screenshot (for example, a screenshot of your MySJSU registration error message), please send it to:
with your name and student ID in the subject line.
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