NWTS parent and family survey.
Nwts would like to thank you for agreeing to complete this survey at such a difficult time. The feedback you provide will be completely anonymous and is crucial for developing our service in the future. If you have any problems with the form, please contact either Emma.roach@mft.nhs.uk (Transport nurse), Samantha.Barlow@alderhey.nhs.uk (Transport nurse) or daniel.mcgrath@mft.nhs.uk (Administrator Manager)

To fill in the survey please use an up to date internet browser and Google chrome is probably the best option. The online survey is also compatible with most mobile phones. https://tinyurl.com/nwtsfeedback2019
What is your relationship to the child? *
How old is your child? *
Which hospital was your child moved to? *
If answer above was 'other' please type in the hospital they were moved to?
Is this the first time your child has required transport to a PICU/PHDU?
Clear selection
If no, please tell us the reason for your child's previous transport:
When the NWTS team arrived did they introduce themselves? *
Did you feel as though the NWTS team listened to you?
Clear selection
If no, please explain why:
Did the NWTS team keep you informed of what was happening at each stage? *
Did you receive an information leaflet? *
Was this information useful? *
If no, please explain why:
Did you feel confident in the NWTS team?
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If no, please explain why:
Did you understand what was going on overall? *
If no, please explain why:
During the time your child was being cared for by the NWTS team, did you feel reassured? *
If no, please explain why:
Did you feel your child was safe during their stabilisation and transfer? *
If no, please explain why:
Did you accompany your child in the ambulance/aircraft to the hospital? *
If no, please explain why:
Did your child's ambulance/aircraft journey go well? *
If no, please explain why:
Did you find the NWTS team to be respectful, caring and compassionate? *
If no, please explain why:
Did you ask the NWTS team any questions?
Clear selection
If no, please explain why:
If yes, did you understand the answer and terminology used?
Clear selection
If no, please explain why:
How would you rate the quality of care your child received from the Nurse, Advanced Nurse Practitioner, Doctor and Ambulance driver? *
Please explain the reason for your choice:
How would you rate the overall experience of the NWTS team? *
Please explain the reason for your choice:
Overall satisfaction with the transport team? *
Please explain the reason for your choice:
Is there anything you would of liked to have been done differently? *
If yes, please explain what:
Would you recommend out transport service? *
If no, please explain why:
Your comments are extremely important to us. Is there anything that could have made a difference to your overall experience? if so, then please provide further details:
Thank you for your time and effort in completing this survey.
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