Kano Model
Email *

What is the Kano model primarily used for?

 *
1 point

Which of the following is NOT a category in the Kano model?

 *
1 point

What happens if a basic need in the Kano model is not fulfilled?

 *
1 point

In the Kano model, what is the relationship between Performance needs andΒ customer satisfaction?

 *
1 point

What are Reverse factors in the Kano model?

 *
1 point

What are indifferent factors in the Kano model?

 *
1 point

Which of the following best describes Satisfiers in the Kano model?

 *
1 point

What are Dissatisfiers in the Kano model?

 *
1 point

Which category in the Kano model is most likely to include features that customersΒ actively dislike?

 *
1 point

How do indifferent factors impact customer satisfactions?

 *
1 point

Which of the following is an example of a Satisfier in the Kano model?

 *
1 point

What happens if a Dissatisfier is not fulfilled inΒ  a product?

 *
1 point

Which category in the Kano model can lead to customer delight if implemented butΒ does not cause dissatisfaction if absent?

 *
1 point

What model do you recommend for understanding customer satisfaction?

 *
1 point
Submit
Clear form
Never submit passwords through Google Forms.
This form was created inside of rkmaths.net.

Does this form look suspicious? Report

Google Forms