We strive to respond to your message within 24 business hours (M-F). Thank you for your patience!
Quick Troubleshooting Guide
Before reaching out, check these common solutions for quick fixes!
1. Login Issues on Kajabi
- Make sure you’re using the correct platform for the course you purchased. (links above)
- Check your login details (email and password). If you forgot your password, use the “Forgot Password” link to reset it.
- If you’re still having trouble, try clearing your browser’s cache and cookies or use an incognito window.
2. Safelisting Our Emails:
- To ensure you receive important updates and course materials, please safelist emails from shakeuplearning.com.
- Check your junk or spam folder if you’re missing an email and mark it as "Not Spam" to avoid future issues.
3. Managing Your Membership and Billing:
- Login to Kajabi
- Click on your picture (or initial) near the top right
- Go to Settings
PLEASE NOTE: If you haven't received a message from us within 24 hours during M-F (business hours), please check your SPAM folder for emails from shakeuplearning.com.
If none of these resolve your issue, please fill out the form below with details, and our team will be happy to help!
