Customer Satisfaction Survey - The Wave
Thank you for taking the time to tell us about your experience. Your feedback will help us improve our customer service program and celebrate our successes with our team. If you require immediate attention or have any questions, please contact The Wave at (519) 661-3007.
Email address *
Name: *
Your answer
How often do you visit The Wave? (Check all that apply) *
Required
Cleanliness
Please rate The Wave on the following criteria
Table Cleanliness *
Not wiped down, wobbly table
Nice, clean and sturdy table
Overall Restaurant Cleanliness *
In complete disarray!
Looking niiiiiiice ;)
Speed of Service
Our speed of service goal is to seated, greeted & billed promptly.
How long did you wait at the host stand to be seated? *
Mark only one.
How long did you wait at your table to be greeted by your server? *
Mark only one.
Please rate the overall pace of your experience: *
Mark only one.
Everything took forever!
Great pace! Everything arrived promptly
Quality of Service
Were the following items offered to you *
Check all that apply
Required
Was your server knowledgeable? *
Didn't know their stuff.
Knew their stuff inside and out!
Was your server attentive? *
Barely saw them, no refills or quality checks
Very attentive, checked on me regularly
Was your server friendly? *
Moody Judy, Negative Nancy, Debbie Downer or Gloomy Gus
Shining ray of sunshine on a cloudy day
Quality of your experience
Was your meal visually appealing when it arrived? *
Sloppy presentation
Instagram level gorgeous!
Did your food arrive in a timely manner? *
It took foreeeeeever!
Whoa, that was fast!
Did your food arrive as you ordered it? *
Wrong! Not what I ordered.
Perfect! Exactly what I ordered.
How was the overall quality of your meal? *
Looked and tasted terrible!
Looked good, tasted great!
Overall Experience
Would you recommend us to a friend? *
No, I would not recommend.
Yes, for sure!
Will we be seeing your smiling face again at The Wave soon? *
Goodbye forever! Never returning.
Heck yes, I'll be back tomorrow :)
Comments:
Please provide us with your servers name (if you remember!), the day that you visited us and the time of day. Help us serve you better and tell us how we can improve.
Your answer
A copy of your responses will be emailed to the address you provided.
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